Delta Air Lines to end zone board next year. Here's what the new plan looks like

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  • formerutahn-1 Saline, MI
    Dec. 13, 2018 6:46 a.m.

    Rather than creating new boarding rules (lets face it the "zones" aren't going away, they just added two more), I'd much rather have the airlines assign specific bin space to specific seats. I've flown too many times where bin hogs come in with their over sized "carry-ons" or more carry ons that allowed, and nothing is said, I'd gladly board last if I was guaranteed bin space for my carry on. Especially now that the airlines are charging for checked bags.

  • Third try screen name Mapleton, UT
    Dec. 12, 2018 2:30 p.m.

    Carry on. It used to be that really important people carried on a bag to save time and avoid losing luggage.

    Then the airlines devised a way to get everyone to carry on their bags. They imposed a FEE to check bags. Duh!

    I have to explain it to my wife every time. It is worth $50 to have the legroom

    The airlines know that it takes time to load and unload the bins and rearrange the bags. It isn't putting on the passengers that's the problem.

    8 classes means 8 fare price structures to deal with. But you don't really get much value as a result. You're still stuck behind the kids with a backpack, laptop and a roller who can't manage one bag, let alone three.

  • bamafone Salem, UT
    Dec. 12, 2018 1:13 p.m.

    Guy with the brain, use the same stick when loading. Also, I’ve boarded planes in foreign countries both from the front ant back, much faster. Carry on luggage is about the size of regular luggage now, so we get to watch people wrestle it into place and bumping into everyone.

  • Frozen Fractals Salt Lake City, UT
    Dec. 12, 2018 11:36 a.m.

    @belgie
    "As it is now, frequent flyers, who board first, get most of the space, aggressive door-crowders get the rest, and the poor, timid or polite, schmucks who are taking the once-in-a-lifetime vacation, and therefore have to board at the back of zone 8, get to hold their carry-on bags in their laps."

    I once had a direct Delta flight back here to SLC that because it was full they asked if people would volunteer to check their bags in at the gate so that we wouldn't have to deal with it later. And in the interest of being nice and helpful I volunteered mine. And that was stupid. Delta proceeded to leave those bags behind on the basis of arguing that the plane was weighing too much. And it was particularly annoying since I don't like being bundled up on and airplane with too many layers of clothes so since it was a direct flight (what could go wrong) I had my winter coat and heavy clothes in the bag left behind. Sometime in the middle of the 5 block walk from the TRAX stop in 15 degree wind chill I developed a "never again" position when it comes to trusting Delta with bags.

  • A Guy With A Brain Enid, OK
    Dec. 12, 2018 11:10 a.m.

    @ bamafone - Salem, UT - Dec. 12, 2018 8:47 a.m. - "They load from front to back so that everyone can trip over each other until it’s stuffed, then you sit on the tarmac for an hour. Such brilliance."

    Actually, in defense of many airline companies, the reason they load passengers from the front to the back is so that the plane, literally, does not get too heavy in the back and tip back onto its tail. For example, the Boeing 737-900 uses a kickstand (a long metal pole) that is inserted way back at the tail right by the tail-skid immediately after the plane gets to the gate before passengers start getting off. Its sole purpose is to prevent the plane from tipping back on to its tail.

    Now you know.

  • A Guy With A Brain Enid, OK
    Dec. 12, 2018 10:55 a.m.

    So Delta will soon have up to 8 separate boarding classifications and this is supposed to reduce confusion and chaos?

    Really?

  • Hutterite American Fork, UT
    Dec. 12, 2018 10:06 a.m.

    As several posts have noted, it's all about finding a spot for the grand piano you've got stuffed in your 'carry on'. Airlines created this mess with their usurious checked bag fees.

    My favourite zone is to try to avoid needing overhead space and waiting for final call. I'm in no hurry to squeeze into that seat. I once was able to sit at a bar across from my gate in DFW for over an hour waiting as lightning delayed boarding twice. I felt only mildly sorry for those stuck in the aircraft.

  • Brave Sir Robin San Diego, CA
    Dec. 12, 2018 9:05 a.m.

    Just gate check every rollerboard carry on bag and all your gate crowding problems will go away. Nobody actually wants to get on your cramped, disease-filled tube early...we just want to find a space for our bags.

    Change the carry on rules to 1 small bag per person, gate check the rest, and almost every problem with boarding and unloading a plane will be solved.

  • Anonymous100 Anywhere, UT
    Dec. 12, 2018 9:05 a.m.

    This has nothing to do with customer service or satisfaction, but is yet another way of increasing revenue for Delta. If paying customers want a bit more leg room or want to board first to stow their oversized carry-on, then pay more for the privilege.

  • bamafone Salem, UT
    Dec. 12, 2018 8:47 a.m.

    They load from front to back so that everyone can trip over each other until it’s stuffed, then you sit on the tarmac for an hour. Such brilliance.

  • Esquire Springville, UT
    Dec. 12, 2018 8:22 a.m.

    The airlines have lost any sense of loyalty that I used to have. Years ago, Delta was my go to airline, but they are no better than any of the others. And this proposal? Ever heard the phrase: "Putting lipstick on a pig."? The change is a nothing.

  • Say No to BO Mapleton, UT
    Dec. 12, 2018 8:20 a.m.

    There's only so much you can do with cattle cars.

  • UtahBruin Eagle Mountain, UT
    Dec. 12, 2018 7:27 a.m.

    Basically, the more you travel or the more money you spend on a ticket, the sooner you get to board.

    So if you want to get on the plane sooner rather than later. Spend more money. It blows my mind that people with college degrees come up with these ideas. And it blows my mind even more that executives sit around a table and say that is a great idea.

    They fixed nothing. This will cause more frustration and anger to 80% of your passengers. Well thought out great job.

    Like the previous poster said. Window, middle, isle. It’s pretty simple. This new seating classification is laughable.

  • belgie Tualatin, OR
    Dec. 12, 2018 6:50 a.m.

    "Every customer values consistency and a sense of knowing what to expect when they’re traveling. We have been listening to our customers about the stress they often feel at the gate before boarding, and implementing small changes for years. This latest enhancement further refines how Delta’s process works."

    The stress that passengers feel at boarding time is due to anxiety over not getting overhead storage. That's why people crowd the gate and stampede the doors when boarding starts. If Delta really wanted to reduce stress, they'd settle the issue of overhead storage before boarding starts.

    As it is now, frequent flyers, who board first, get most of the space, aggressive door-crowders get the rest, and the poor, timid or polite, schmucks who are taking the once-in-a-lifetime vacation, and therefore have to board at the back of zone 8, get to hold their carry-on bags in their laps.

  • Common sense conservative Herriman, UT
    Dec. 12, 2018 6:01 a.m.

    Hey airlines i'll fix this for you:
    Zone 1: window seats
    Zone 2: middle seats
    Zone 3: aisle seats.
    You're welcome.