Update crashes missionary phone apps in a third of Latter-day Saint missions

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  • NoNamesAccepted St. George, UT
    Sept. 3, 2018 10:51 a.m.

    @A Scientist: "That info is uploaded to a central database (a private cloud) owned and controlled by the church. How many people would be OK with the church effectively "stalking" them like that? I'm not."

    How often do you complain about Google, Facebook, Twitter, or your favorite grocery store doing likewise? Are you really worried about private databases? Or is this just another reason to attack The Church of Jesus Christ of Latter-day Saints?

    Furthermore, how do you expect missionaries to honor your desires to never be bothered again if they don't keep records of you asking them never to come back? Individual missionaries only serve 18 to 24 months total, usually no more than a few months in any one area.

    To honor your wishes not to be bothered, missionaries need to keep records of that request and pass them on to the next set of missionaries. Or, are you ok if every 11 weeks, another set of new missionaries knocks on your door?

    You can't have it both ways.

  • SlickMick Ashburn, VA
    Aug. 23, 2018 12:33 p.m.

    Scientist, assuming you are correct, that's what happens in every other aspect of our lives when you swipe your Smiths card or talk to or refuse to talk to someone knocking on your door or calling your house for a political survey. It's what advertisers do when they analyze what you click on to see what ads to throw at you. Why shouldn't the church take advantage of technology like every other entity in this country? Maybe you think all Mormons have long beards and ride a horse?

  • cjb Bountiful, UT
    Aug. 23, 2018 11:04 a.m.

    It's probably wise to test updates and other things first on a small scale before widespread dist

  • A Scientist Provo, UT
    Aug. 23, 2018 10:45 a.m.

    Too many comments are focusing on the missionaries and not the bigger picture.

    These apps track all the households in an area, the names of those living in the household, and information on whether or not the household was "interested" in the church.

    That info is uploaded to a central database (a private cloud) owned and controlled by the church.

    How many people would be OK with the church effectively "stalking" them like that?

    I'm not.

  • Flashback Kearns, UT
    Aug. 23, 2018 10:09 a.m.

    A pen and paper. Old school.

  • Den Den West Jordan, UT
    Aug. 23, 2018 7:28 a.m.

    While my daughter was in Nicaragua, they only had a flip phone and now she's stateside with a smartphone and better tools to manage and report she and her companions daily activities. The work will go forward. This setback is only temporary.

    May we always move forward with faith through life's setbacks.

  • Gavidaae Madison, IN
    Aug. 23, 2018 7:27 a.m.

    Sounds like they are using the same IT people as Family Search.

  • TAS Tehachapi, CA
    Aug. 22, 2018 9:46 p.m.

    Sounds like a ballpoint pen and a shirt pocket sized notebook would come in handy. Write things down, it is a useful backup.

  • Johnny Triumph Salt Lake City, UT
    Aug. 22, 2018 3:02 p.m.

    @rightasrain - The Church started with ipads and had horrible results, hence the change to Android. I have multiple friends in the Church's IT, this was a welcome change. Sure, there will be outages, but what product never has an outage? As for Apple being the best? That's a very subjective statement to make. My current Android phone has never had an outage in 3+ years of ownership. My wife and daughter have replaced their iphones multiple times in that same period, warranty replacements. I'm not holding firm on Android but to say that Apple is the gold standard is naive.

  • T.Jessup San Diego, CA
    Aug. 22, 2018 2:56 p.m.

    Their being Android phones was NOT the issue; having a careless outsourced vendor was. Virtually ANYONE under 40 who switches from iPhone to Android ditches their iPhone for good, I'm sure...and I suspect some older smartphone users do, as well. They're FAR more versatile and this OS, and the devices in the same price range as iPhones, are superior to iPhones in every way now that it's been in use awhile.

  • Rightasrain Heber City, UT
    Aug. 22, 2018 1:47 p.m.

    The church went with Android phones... that is the issue. Management on Android is much more buggy than on iPhones. When you try to save a buck you get different results than when you just buy the best to begin with. BTW... The company they went with for management doesn't even use their own software to manage their own devices. They use a better product.

  • Johnny Triumph Salt Lake City, UT
    Aug. 22, 2018 1:35 p.m.

    Yellow planners rule!

  • Zabilde Riverdale, UT
    Aug. 22, 2018 10:07 a.m.

    Back in the day our Blue Planners never failed. But then I guess the wall mounted phone never ran out of battery, and the Wall calendar didn't fail either. Progress pushes on, with hiccups and stumbles.

  • instagrannie Santa Clara, UT
    Aug. 22, 2018 9:55 a.m.

    Having served three phone free missions I can really see the need for the good old fashioned paper planners as a back up. Don’t want to sound like a crabby old grannie— I’m really a cheerful old grannie who can see the blessings AND the problem from relying on our devices. There are creative and Spirit directed ways to cope, and we shouldn’t let the things we can’t do keep up from doing the things we CAN do.

  • Impartial7 DRAPER, UT
    Aug. 22, 2018 9:52 a.m.

    "The phones come with safeguards to monitor missionaries' use and limit distraction. Those safeguards were not impacted by Monday's system malfunction."

    Sounds like Verizon's "Big Brother" plan.

  • jeanie orem, UT
    Aug. 22, 2018 9:21 a.m.

    Yup, our missionary wrote about this in his email home this week. He said they ended up just tracting the whole day because they had no access to their schedule or contacts.