86-year-old Tremonton woman left without heat for days after Questar Gas billing mistake

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  • deseret pete robertson, Wy
    Jan. 3, 2014 11:25 a.m.

    Gov't oversight would not help, but add to the confusion --- all the family would have had to do, when no one would respond, is call and say there is a gas leak. That would have brought someone in a hurry.

  • washcomom Beaverton, OR
    Jan. 1, 2014 3:10 p.m.

    Personal face to face apologies would go very far, not only with this woman, but the community. We have lost what the definition of "service" is. Now it's all about pushing buttons and printed word. Whatever happened to "person to person" contact?

  • owlmaster2 Kaysville, UT
    Jan. 1, 2014 12:33 p.m.

    Widow age 86, gas turned off in "error"?
    To a Corporation this lady is a dollar sign.... nothing more.

  • Bearone Monroe, UT
    Jan. 1, 2014 12:22 a.m.

    Really now---"I'm sorry" is not really enough! The gas company should be actively working to make this situation right. Perhaps 'zero' billing for her for a month for each day she was without gas service. They should do more than just say 'I'm sorry"

  • samhill Salt Lake City, UT
    Dec. 31, 2013 8:21 p.m.

    I would think that an action to cut gas service smack in the middle of Winter would require a **much** greater level of due diligence than seems to be the case. Not only did the person suffer, an elderly widow no less, but there is a strong possibility of serious property damage when the temps are in the teens or less, as we've been having lately.

    Much as I hate the idea of more government regulation, I'd say this case indicates a need for some sort of law to guarantee in the future that more is required than an apology from Questar.

  • Mike Richards South Jordan, Utah
    Dec. 31, 2013 4:58 p.m.

    People make mistakes. To keep this from happening again, why not require the employees involved and their supervisors to make personal house calls whenever someone's gas is shutoff. Let them have that assignment all winter long. If they have to face the people who will die without heat, maybe they'll start to think before making another "mistake".

  • Shawnm750 West Jordan, UT
    Dec. 31, 2013 3:55 p.m.

    It she had a gas meter attached to her house, this problem could've been solved with a hacksaw and large wrench... I still don't see why it matters if her deceased husband's name is still listed on the account? They obviously have that information in their system, so it's not as though someone could call and pretend to be him to make changes. And utilities companies wonder why they get such a bad rap...

  • DVD Taylorsville, 00
    Dec. 31, 2013 3:53 p.m.

    It does show the need for some community, even governmental oversight where life sustaining resources are controlled by private entities. There are other, very similar stories that have happened around me, but they didn't make the news. Luckily, again, those folks had family that were watching over them. Some of us, both old and young, do not have that kind of backup. But it probably shouldn't be necessary to have a family nearby in order not to freeze to death in the U.S. in the 21st century, via company error.