Wright Words: Quit complaining — sometimes things turn out just fine

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  • GeoMan SALEM, OR
    Aug. 22, 2013 2:29 p.m.

    Twin Lights, Amen!

    Brother Wright,
    I for one understood your message clearly. We should take as much note of the things that go right (or as expected/hoped) as we do of the things that don't. I understood that your point was not to imply that complaining or noticing things that go wrong is bad, or unacceptable.

  • Brother Benjamin Franklin Orem, UT
    Aug. 21, 2013 8:34 a.m.

    This article is too positive.

  • Kjirstin Youngberg Mapleton, UT
    Aug. 20, 2013 6:56 p.m.

    (Part 2)

    Guess that makes it all okay.

    He's a sophomore in atmospheric studies at the U now, so he seems to have managed. We're thankful every day. We knew his NDE (Near Death Experience) really happened, because of details he provided.

  • Kjirstin Youngberg Mapleton, UT
    Aug. 20, 2013 6:55 p.m.

    My point, exactly, Casual Observer, as I have learned over many years.

    I was unaware of the anesthesia monitoring. Do you know when that law took effect? Your comment reminded me that in January of 1995, my youngest son was given too much of it during a routine tonsillectomy. I was never even told he had technically died during surgery, but had been revived. Though he was only three, he remembered his Near Death Experience, and later told us about it. When I called his surgeon the next day to ask, I was met by some defensive posturing, and in looking back can see they were afraid I might sue. After I assured them I just needed to know, to verify his story, I was told that, yes, he was given too high a drug dosage for his small body and he "desaturated rapidly" and quit breathing, but was "restored right away." That news hit me rather hard, so I asked, "Did his heart stop? Did he lose brain activity?" Again they were rather defensive, and said, "Yes, but his heart stopped for no more than two minutes, and the emergency team reacted right away."

    (part 1...sorry!)

  • casual observer Salt Lake City, UT
    Aug. 20, 2013 5:00 p.m.

    @Kjirstin Youngberg
    I don't know the particulars of the bad medical outcomes you mentioned, but holding people and institutions legally responsible for medical care that is negligent is not irreligious, immoral or unethical. It may be a civic duty that prompts improvement in health care delivery which will ultimately benefit others. The advances in monitoring that are now routinely done when a patient is under anesthesia came as the result of medical negligence law suits. Hospitals change for the better most quickly when held legally accountable.

  • Brent T. Aurora CO Aurora, CO
    Aug. 20, 2013 4:23 p.m.

    Gildas reminded me of a plumber we contracted to move the rough-in in our basement. We had one referral to him; our son who he helped out with a very reasonable price. He came and bid our job, seemed nice and seemed competent. He judged us by the contents of our home and made the job seem incredibly complex -- $800. He sent two workers, one a little rough around the edges and the other one literally on his first day. The job was simple and labor/materials less than $100. It was less effort than the work he did for our son for $175. And the job was done wrong! Had to re-set/jury-rig the shower drain cockeyed angle and move the tub drain (just an inch or two, but had to re-jack the floor back far enough for collar/splice and trap).

    Reason I'm writing, his reaction was to tell me that in 15 years he'd never had a single complaint and there was something wrong with us.

    But Wright On! I do send thank you and attaboys when service is good, as well as recommendations.

  • Kjirstin Youngberg Mapleton, UT
    Aug. 20, 2013 2:18 p.m.

    (Beginning of Part 2)

    As good Latter-day Saints we know the next life is a blessing, and often swallow hard and smile big because we think a lawsuit against a fine (most of the time) medical center would be a mean thing. The truth is, a hospital is a Business, and like any other Business, when they avoid a lawsuit, they breathe a deep sigh of relief and move on. It could be Your Child next.

    The Only Time Something Changes For The Better in a Business is When A Preventable Mistake Hurts Them in the Pocketbook.

  • Kjirstin Youngberg Mapleton, UT
    Aug. 20, 2013 2:17 p.m.

    You know, I'm thankful things worked out for you. 95% of the time, things probably do, and I am well known as one who praises where it is due.

    Sadly, it is not always due.

    A relative lost an infant to E-coli infection- a disease that only occurs in hospital ICU's when someone did not follow proper procedure.

    At the same unmentioned Utah facility, a friend lost his young wife when the wrong medication or amount of medication was administered. To hear her many small children speak at her funeral stings my heart to this day.

    Neither case brought a lawsuit, or even a complaint.

    (End of Part 1)

  • Moontan Roanoke, VA
    Aug. 20, 2013 1:55 p.m.

    Doctors and nurses who take the extra minute to reassure young ones deserve special mention in the spiritual hall of fame. Glad everything went well.

  • MrsH Altamont, UT
    Aug. 20, 2013 11:41 a.m.

    Yep, I was hoping you would name the hospital...they deserve recognition for a job well done.
    I enjoyed the article. This is something we should all remember in our daily lives.
    It doesn't cost any more to be nice.

  • Gildas LOGAN, UT
    Aug. 20, 2013 11:30 a.m.

    A good business usually wants to know if clients are satisfied, since then they can correct flaws and customers are likely to return.

    I would suggest making comments in that spirit, whether they are good or bad. Businesses profit from knowing what they are doing right an where they should improve.

    We are not millionaires so I have two ways of dealing with unsatisfactory service. If the cost is minimal and I don't want the hassle or unpleasantness of making a complaint, I just don't go back to that business though that is not necessarily the best way for either me or the business. Perhaps a single rogue or incompetent employee was at fault, not the whole organization.

    The second way is to contact the business and, without anger or cursing, broach the subject with the appropriate manager. When I have fount the right balance between expressing dissatisfaction and even modest indignation, I have had good results.

    Never to complain is not the solution but to do so in a fair and decent way is, while equally omplimenting good business practice.

  • suzyk#1 Mount Pleasant, UT
    Aug. 20, 2013 10:27 a.m.

    You know I have worked in three different hospitals. Some are more people oriented and truly care...the last one we were in was disappointing. It was in Provo. The attentiveness was poor, quality of food was average and yet they always had time to chatter noisily even at night. McKay-Dee Hospital is one I've always felt comfortable being in. There will always be those workers who just "do their job" but at McKay Dee they go the extra mile...I know because I worked there a few years back. It can make a difference in a life when that patient knows they really care about them and not just their paycheck. The bigger these hospitals get the worse care you receive and attention is non-existent. And it should not be that way but the rates keep going up while the quality of care goes down. Pretty sad I think.

  • Susan in VA Alexandria, VA
    Aug. 20, 2013 9:33 a.m.

    My Mother always told me that "you manifest your own destiny." You get what you expect to get. After seeing that in action several times in my younger years, I (almost) always look for the best now and usually I get just that. I agree with Mormon Wookiee... Wright on!

  • worf Mcallen, TX
    Aug. 20, 2013 8:43 a.m.

    Finding, and fixing flaws are needed for progression.

    Complaining deals with assumptions that may not be accurate.

  • Mormon Wookiee Riverton, UT
    Aug. 20, 2013 8:25 a.m.

    Wright on!

  • george of the jungle goshen, UT
    Aug. 20, 2013 8:17 a.m.

    Good people give good gifts. So up till now the past is determined, the future is uncertain, the present is what you've got.
    Compassion and gratitude makes my world go round.
    Good story. Good luck.

  • Twin Lights Louisville, KY
    Aug. 20, 2013 7:58 a.m.

    If you take the time to complain when things are bad, you should also make sure you take the time to compliment when things go well.

  • 5 Orem, UT
    Aug. 20, 2013 7:43 a.m.

    another side to the ER. Years ago my 18 month old neighbor was run over by a 3/4 ton suburban right across his side and head. I left to get his dad and drove him to the er. The boy's head was flattened and he was a mass of bruises on one arm and side. When we got there the nurse was trying to insert an adult catheter into him. After several failed, painful attempts I noticed an infant catheter on the shelf and handed it to the nurse. she was not happy about my interference, but agreed to use it. It went in easily. The same thing happened when she tried to insert an IV in the arm that was crushed, and reacted the same way when I suggested she try the healthy arm. She was not happy, but was successful. Then she tried to stop us from giving the infant a blessing while waiting for the doctor, who was not as prompt as in your story by any means. We ignored her, gave a blessing, and the then infant is now 6'1", healthy and leaving on his mission. You always need to be vigilant in the hospital.

  • KinCO Fort Collins, CO
    Aug. 20, 2013 7:37 a.m.

    Two comments so far, and both are looking for the flaw. Guess that proves your point! (& mine makes it three . . .)

  • 1aggie SALT LAKE CITY, UT
    Aug. 20, 2013 6:52 a.m.

    "They made a potentially terrifying experience for a child with a big bump on his head to nothing more than a bitty bump on the road."

    ... and then you got the $25k bill!

  • JoeBlow Far East USA, SC
    Aug. 20, 2013 5:59 a.m.

    Glad things went well.

    On a side issue, I wonder what that hour long stint in the ER cost?