Simple apologies can solve a lot of problems

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  • Gildas LOGAN, UT
    July 27, 2013 8:02 a.m.

    I would say that a good half of all customer service representatives that I have encountered are ignorant and arrogant; it's a sign of the times I'm afraid. You can defuse them by being excessively and meticulously nice to them and overlooking their churlishness but it's an uphill struggle.

  • Demo Dave Holladay, UT
    July 26, 2013 4:24 p.m.

    The problem in today's world is that saying you're sorry is the same as an confession, and many people are too egotistical to admit they made a mistake.

    Too often, an apology leads to a lawsuit. Doctors and lawyers are told to never apologize because it's the same as an admission of guilt, thereby increasing their chances of being sued for malpractice.

  • BYU Track Star Los Angeles, CA
    July 26, 2013 2:42 p.m.

    I'm sorry

    Apologies may avoid lawsuits in Utah, However, In hard hearted California or in the urban American Northeast not so much in my humble opinion. Does the author have statistics to back up this supposition? Is there a co-realation of apologies with mitigating lawsuits? Otherwise this is a feel good fluff piece. Sorry, please provide me evidence so I can change my opinion.