Alarm companies top 2012 list of most complained about businesses in Utah

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  • Brave Sir Robin San Diego, CA
    Jan. 14, 2013 8:48 a.m.

    Any list that doesn't include the airlines has zero credibility.

  • AmPatriot Taylorsville, UT
    Jan. 13, 2013 2:37 a.m.

    A scam it is and it overloads local law enforcment to the point the many times when alarm companies call in for local services they are put at the bottom of the list. Local first responders are not required to respond to alarm company calls because our police and fire departments do no work for the alarm companies.

    Call in alarms from this industry is why people should not trust them for promised services when they have no people to respond to emergency's or calls. Alarm companies do not have first responders and our local city services are not required to respond to alarm company calls without the conditions they are reporting is verified by their personnel.

    Home monitoring is not home protection services unless they have their own responders. You don't get what you think you get, read the contracts, all will deny first responder services as the local city laws dictate. The alarm signs only keep honest criminals honest and offer no protections at all. There is no peace of mind at all so if home owners are willing to risk their money in a lie that is their choice.

  • rogerdpack2 Orem, UT
    Jan. 8, 2013 10:11 p.m.

    the BBB "resolved" 77% of the claims. Except that for the BBB "resolved" means "if they're a member, the company told us it was resolved" (i.e. it means nothing).

  • Hutterite American Fork, UT
    Jan. 7, 2013 5:12 p.m.

    Alarms are a big opportunity for a scam. They want to sell you monitoring, and want nothing to do with hardware or service. You know, the parts that give you trouble.