Richard Davis: Airlines should do more for passengers, or else

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  • Hutterite American Fork, UT
    June 20, 2013 5:24 p.m.

    I think there is an 'or else' moment that will come. Someone is going to figure out that an airline can prosper by offering more. Better service. More room. A civil experience. I think it's possible.

  • Howard Beal Provo, UT
    June 19, 2013 10:47 p.m.

    Maybe Amtrak will finally get more customers...

  • Lowonoil Clearfield, UT
    June 19, 2013 9:57 p.m.

    I now prefer the relative comfort and dignity of Greyhound bus travel to flying.

  • casual observer Salt Lake City, UT
    June 19, 2013 9:48 p.m.

    Or else? What options do passengers have? Driving to Tokyo is difficult.

  • rjpkp Cottonwood Heights, UT
    June 19, 2013 8:54 p.m.

    It is very easy to simply blast the airlines the problems in the air travel industry. Wider seats mean less seats, which means less revenue and therefore higher ticket prices for everyone else It isn't the airline industries fault that people are getting larger. Why should they have to suffer financially as a result? Also, leisure and infrequent air travelers are extremely price sensitive. They aren't loyal to a specific airline, but will choose the lower fare most of the time regardless of the carrier.

    The fact is, airfare prices, adjusted for inflation, are equal today to what they were shortly after deregulation in 1978. It is a cutthroat industry because most flying customers have sent the message that they value low price over anything else. Those who value the experience are willing and able to pay to sit in first, business and premium economy seats.

    At the end of the day, you buy a ticket to get from point A to point B as cheap as possible, not to get a warm towel and a mediocre meal.

  • Hutterite American Fork, UT
    June 19, 2013 5:32 p.m.

    Flying is becoming a very much more unpleasant experience. Seats get shorter and narrower as people do the opposite. There are so many various extras, fees, surcharges, levies, riders, taxes, assessments, and other charges that a congressional committee couldn't estimate the actual cost of a ticket. Security is draconian, and only marginally effective. Service is getting worse. Passengers are getting crankier. I still love to travel, but flying is now down to just tolerating it.

  • Howard Beal Provo, UT
    June 19, 2013 3:26 p.m.

    There is a suggestion that passengers stand. Wow! We are entering a new low. I do remember when flying was actually exciting. Now it is a pain you know where. If I have to fly, I will choose the airline that will actually do some of things suggested as well as simplifying its fees. I am hopeful that the free market will do this and that the four airlines won't collude to not do these things because if push comes to shove regulation will come if they don't choose to do better.

  • JHenderson Happy Valley, UT
    June 19, 2013 12:57 p.m.

    Greater regulation is a trap that entices with the illusion of safety and in this case control.

    We've already pummeled the industry with regulations until the only airlines left are those who can still get financing to comply with or circumvent them.
    In any other industry, new entrants would be lining up to fill the vacuum created by ten years of consistent reduction in capacity despite consistent growth in demand over the same period.

    Whatever parties were behind the founding of the Deltas, Uniteds, and Americans are long gone with their values and ideas. Any company should be put down after a 3rd round of bankruptcy. It is a failed venture, a nightmare for those who's income depend on it and a massive tax burden!

    Imagine the wave of good will and enthusiasm that would carry new entrants into the industry when it no longer takes $200,000,000. up front to do so profitably.

    Aviation is in our blood.

    We need to come to terms with our illusions of safety and control by regulation. I don't think that we will until the weight of regulation finally collapses the remaining pillars of the industry.