Delta ups ante in battle for N.Y.

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  • eastcoastcoug Danbury, CT
    May 25, 2013 10:25 a.m.

    As one who uses this terminal for international travel, I'm not impressed. Yes, I'm relieved to get rid of Terminal 3. But there are several remaining issues:

    - Transportation to and from the city takes way too long and is clunky. Heathrow, Singapore, Zurich, Shanghai and many other cities have fast, beautiful trains. NYC is building a new LIEE line but it still will take 20 minutes just to get to the terminal head
    - The hiring pool and training of employees at JFK is pathetic. These are some of the rudest, most unsympathetic workers you will ever encounter from check-in to Customs. If NYC really wants to make feel visitors feel welcome, they need to hire and train better.
    -Baggage is always late, delayed and easily lost. See nr. 2
    -The other terminals at JFK (United, American, JetBlue) are just as good or better (OK not Terminal 1) so this just catches Delta up
    -Customs takes an hour plus on average. I have Global Entry but used to spend lots of time in line. Pity the foreigners who come here...
    -Security takes forEVER to get through. I like the European system: security at each gate vs. one for all