Doug Robinson: Got an hour? Ask someone about their flight

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  • BYR Woods Cross, UT
    April 9, 2013 3:20 p.m.

    And taking TSA to task for keeping us same is baffling to me. When was the last time you got 'frisked' at the airport? And if you were why? Whose fault was it?

  • Obama10 SYRACUSE, UT
    April 9, 2013 10:43 a.m.

    I fly about 30-40 thousand miles a year on Delta and have relatively few problems. It has all been domestic, no international, and I have only had one flight cancelled. That was just a few months ago with the ice storms in SLC, I got stuck in Chicago. Delta doesn't control the weather. I hear of horror stories and baggage being lost, but for the most part, I have been lucky.

  • Brave Sir Robin San Diego, CA
    April 9, 2013 10:09 a.m.

    People need to grow up and start complaining. So you're crammed into a tiny seat next to an overweight person...but guess what? You just traveled across the entire continent in 5 hours! 200 years ago that same trip took 6 months.

    Americans are such whiners. Next time you're flying, remember this: You're sitting in a chair that's 35,000 feet off the ground and moving at 500 mph. And all you can do is complain that it won't recline very far? Geez.

  • UtahBlueDevil Durham, NC
    April 8, 2013 11:22 p.m.

    I agree for the most point with many of the comments here - I fly frequently and dread it now almost always.... but..... just tonight on a flight from Utah to North Carolina a passenger suffered a hear attack, and the crew was amazingly professional and dealt with the situation as good as anyone could imagine. They were the poster children for professionalism - and no - they didm work for Delta. So while some airlines in the board rooms are making amazingly short sighted decisions (per haps coin operated toilets are next), there are rank and file crew members that are out there going above and beyond to make the situation as good and as safe as they can.

  • Hunt Spanish Fork, UT
    April 8, 2013 10:50 p.m.

    Unfortunately this is happening on all airlines. In an effort to cut cost they have all cut service to the bone. Whatever you expect a flight to be like, just expect it to work. Unlike most industries, after peaking in the 80's and 90's the quality of the product in the airline industry gets worse and worse as the price goes up and up.