UTA used to force all University students to transfer at Gallivan (7,000 plus).
Now they have a direct train.Shifting the trains and operators to
allow this direct service instead forces Sandy passengers going to Salt Lake
Central to transfer (300 plus).If you look at those numbers, UTA's
move makes sense. However, Sandy passengers, there is a light at the end of the
tunnel. The Blue Line (Sandy-Salt Lake) will resume running to Salt Lake Central
once all the new TRAX lines are built (UTA will have more equipment and
operators). With trains every 5 minutes on each track at Arena, it will no
longer be able to be used as a terminal station.And before then (in
2013), FrontRunner's Murray Central station will open - a cross platform
transfer withoug the delays of going through downtown.Change is
rough, but when all is said and done, everyone's rail service will be better.
There will be more trains more often, and more direct connections.
UTA could run a shuttle service from the arena to the end of the line. Have two
vehicles dedicated to this section and have them get a move on. Get off your
service onto the waiting shuttle. Quiet times run only one shuttle.
Well, it took me 10 minutes longer to get to work today, the train from Sandy to
Downtown was much more crowded than usual, and the train that I transferred to
from Arena to Gateway had much less people than the original Sandy to Gateway
train. UTA's new motto: "Non-University Students: TRAX
now takes longer, is less convenient and less pleasant! Buy your full-fare pass
now!"If this change remains constant, as does my employment until I
retire, TRAX will have cost me 86 days of my life just for the extra 20 minutes
I have to waste each day. AWESOME!!!!
The comments about missing FrontRunner due to TRAX having trains that run to
Salt Lake Central every 15 minutes instead of every 7 to 8 minutes surprises
me.FrontRunner runs every 30 minutes (every 60 minutes after 7 pm).
TRAX running every 15 minutes is at Salt Lake Central 2 to 4 times as often as
FrontRunner. AND, there is a guaranteed transfer from the University Train to
FrontRunner (and vice versa). As long as you are on the TRAX train
scheduled to arrive before FrontRunner's departure, you will make the
connection.If you have ever seen the trains running between Arena
and Salt Lake Central, I think you would agree that UTA has made the right
choice. One train every 15 minutes is more than adequate for the current
passenger volume. Taking the excess capacity and shifting that to create more
direct service between the University of Utah and Sandy was a very smart move on
For the vast majority of riders, the changes in TRAX service will be a great
benefit to them. More direct service from Sandy to the University of Utah has
been needed for a long time.As for those going to FrontRunner from
Sandy, yes, there is a 10 minute transfer from the Sandy Train to a University
Train at Arena. However FrontRunner's schedule has had 6 minutes shaved off - so
while it is inconvenient, it is only a 4 minute net addition in time. And
eventually (by 2013), there will be a cross-platform transfer at Murray Central
from TRAX to FrontRunner which will make that commute way shorter.As
for those transfering from FrontRunner to TRAX, there is a guaranteed transfer
(certain trains will hold for each other). So as long as you read the schedule
and plan to be on the connecting train you'll be taken care of. Also there is
the new "2 to the U" UTA bus from SL Central to the U - and it is faster than
TRAX.Overall these changes will benefit the vast majority of
riders.KUDOS to UTA!
1. How about seeing the changes and THEN reviewing them? When you write
the review first, it ca't possibly be fair.2. You can tell whether a
train is going to end at arena or not by looking at the name on the front. If it
says "ARENA" or maybe "DELTA CENTER" then it won't go past that point. Will it
kill you to get off at Arena and switch trains? Most people going to the U of U
have had to do that for some time now, and none of them died from exhaustion
during the wait.3. Oh you poor puppy that has to have personal
service every 7.5 minutes! Why not just condemn the whole system because you
can't have a train every 5 minutes?I never such a bunch of whiners
in my life.I do not work for UTA, never have, and don't plan to. I
just don't think the whole system should have been designed for my personal
convenience. I recognize that there are many thousands of other riders, and that
they count too. Grow up!
"UTA spells disaster | 8:36 a.m. Aug. 21, 2009Why well now the only trax
to the front runner is the university so that means 1 trax every 15 minutes!
befor a trax would go every 7.5 minutes making it easy to shop gateway and get
back to frontrunner now miss just 1 trax and you miss the train! Stupidity at
UTA! The ridership in the drop again after this not well thought out
change!!!!!!!!!"If you miss the Trax from the Gateway to
Frontrunner, pick up your little feet and walk! It's only a few blocks - you
can do it!
Count me in as another who won't be using TRAX anymore... on the bright side,
the busses tend to smell a little better...
I take TRAX to the "U" all the time. With the new schedule there will be a
train every half hour from Sandy line. Its fine with me.
UTA, do you go out of your way to annoy your ridership? Do you have meetings at
which you speculate on how to inconvenience the most passengers?It
sure feels like you do.You've changed my commute from one bus + one
TRAX ride to one bus + two TRAX rides.When I garaged my car and
started riding UTA to and from work I told myself that the extra hour per day
spent with buses & trains vs. my car would be OK, that I'd get used to it.Now you want me to spend closer to an extra 90 minutes each day vs. my
car.I'm a healthy adult. The extra TRAX transfer is for me merely
annoying. How about for people in wheelchairs, or with strollers, or traveling
with little kids?August will be my last monthly pass purchase.
Give the system to the union/employees and see if they can get more than one
rider per bus mile. What a waste of money. UTA doesn't save energy. It is a
sinkhole for taxpayer subsidies. I could buy a fleet of limos and run it for
less than this money pit.
When will the direct routes to Sandy to University start?
Public transportation is supposed to be convenient. I stopped taking Trax when
it was taking me over an hour to get to work at the U when it only takes me 20
minutes to drive. The direct routes to the University is a good
change.The changes are a good improvement.Thank you.
Uta ridership down = make it harder for people to get where they are going.
You can by-pass the tap-on, tap-off on TRAX and probably Frontrunner, but on
buses of any type you need to tap-on or pay the regular fare. There is no way
around it. Maybe less than half the TRAX riders use the tap-on system, but the
half does provided the data to support the change. If you ride Frontrunner and
did not use the system, you can only blame yourself.In my 15 - 18 years of
riding UTA, I have been negatively affected by the changes on numerous
occasions(this is not one of them), but I always find a way around it. Overall,
service is much better than when I started riding the bus. With the future plans
it is only going to improve.For those who whine about employer sponsered
passes, those are the employers who have the largest ridership. The per month,
per rider rate is low, but the total amount is huge. That is what is keeping
fares as low as they are. And yes, UTA does cater to the areas with the highest
demand such as the university area (including VA and Research Park) as they
I, along with many other riders to the University, got fed up with the hour it
takes to commute when it only takes 20 minutes to drive to the U. Hopefully they
continue to add more rail cars as well.This is a very welcome
change. Having lived in big cities such as San Francisco, DC, and New York it's
good to see Utah's transit system improve more and more.
UTA also doesn't think through their busses well. There are several areas where
there are only 2 routes that run every 30 minutes, and do similar routes.
Instead of offsetting them by 15 minutes, they have them 2 minutes apart going
to the same place.
Just got confirmation from a UTA representative (who was very helpful, I might
add), that they didn't base their ridership counts on the "tap-on/tap-off"
system, but rather using the observations of UTA employees who also ride/service
the routes throughout the course of the day.Not a perfect method, to
be sure, but at least one that I can understand.While I'm still not
happy about the changes, I can at least understand why they were made. I can't
help but think, however, how this would have happened different if UTA wasn't a
subsidized business. Would a private company make changes to benefit cheap or
zero fare patrons at the expense of those paying full fares or more fares?
Doubt it. Ahh Socialism! :)
Students do not get "free" passes from UTA. Every student pay for them in
student fees. Even if a student does not use the pass they still pay the same
UTA student fee.
To: Back to class, studentI completely agree with your assesment.
My observation about the "tap-on, tap-off" system is that less than half of the
riders use this method. Certainly not substantial enough to use in a ridership
study! Of course, that's assuming this information was used in the study, and
assuming again that any kind of study was actually conducted (which I believe it
was).This change makes the transit system more friendly for the
non-paying customers at the expense of the paying customers. Seems backwards.
Even though I don't ride FrontRunner, I hope it doesn't fail now as a result of
You know what I love best about Trax? Ridin' for free. I never buy a ticket
for that thing because I so enjoy the cat-and-mouse of ducking the transit cops
on their Segeway scooters. I just wish they'd put more transit cops
on the trains to make things more interesting. The great majority of the time
there isn't even a cop on board to check the tickets, and I have to make due
with lesser amusements, like standing too close to people and talking to myself
and gov'mint conspeerassees, or staring at a guy in a suit without blinking
while slowly squirting ketchup packets into my mouth. So the next time you see
a well-dressed gentleman staring you down, don't worry: that's just me making
my morning commute a little more entertaining.
The best solution to all these problems is to dismantle the UTA and encourage
people to be self-reliant in their transportation. Spend those billions of
dollars on fixing and improving the highway system and we'll all be better off.
Change is always hard, no matter when or where it occurs. Public transportation
is not meant to be the fastest way to get someplace. It is meant as an
alternative means to help the environment and to give those who don't have use
of a vehicle, a way to get places. I am happy about the change this time around.
Because the Sandy/University line ran only a few times a day so I had to ride
trax from Sandy to the Galivan station and then transfer to a University line
train or take a bus to get to work on 600 East. When Frontrunner came into the
picture, UTA changed all the bus and Trax schedules to accomodate Frontrunner.
That added 15 minutes to my commute because the bus I needed to catch came 2
minutes before trax would make it to Galivan so I had to wait 15 to 20 for the
next one. Prior to Frontrunner, my bus was there 3 minutes after Trax arrived.
Now with the Sandy/Univ line running every 30 minutes, I can adjust my schedule
so that I don't have to transfer to a bus or another train.
For those of you still buying into Inglish's madness, enjoy those
standing-room-only two-car University lines getting you transferred to points
north on heavy rail. Or that extra bus line. Nice concession.If you
ever make it back on FrontRunner, I'll be tooling along on Legacy or I-15,
waving at you in my newly dusted off SUV, which hasn't been on the commuting
freeways in months, until now, spouting all sorts of enviro-mean emissions.And, oh by the way, I tried calling the so-called customer service
lines. They were not helpful, would not listen to my points of view and were
more than a bit obtuse.Happy trails!
You said: "Direct train routes were too sparse. Hoping for such an adjustment,
I've been sure to use the "tap on - tap off" tracking system. I'm very pleased
to have an efficient public transportation system."Solid logic
there. Site me some stats showing even a majority of riders use the card reader
tap system, and that it's an effective way to track ridership. I ride pub
transit at least 4 times a week. It's my observation that barely half of riders,
on Express, regular bus, TRAX and FrontRunner use this service.Even
if there was a slight majority, tell me how that justifies the dolts at UTA to
significantly modify (not improve, as they tout) the routes and time changes of
FrontRunner-to-TRAX connection riders?I just can't understand the
need they had to cut the TRAX lines going to SL Central station. Was it really
that hard to look at a map, understand that Sandy TRAX trains leaving the Hub
HAD to go through downtown to get south? I guess so. LAME.
I work in Provo and live in West Jordan. Starting Monday, I am going to start
taking the bus to work. In the past, it took far too long to ride the bus to
work (vs driving) but UTA has increased the morning frequency on the buses from
Sandy to Utah County, so that I will no longer have the long layovers that used
to occur. So from my point of view, the changes are good.Regarding
transferring from Sandy Trax to University Trax to get to Salt Lake Central --
often, what would work better than changing trains at the arena station is to
get off at Gallivan Plaza and then ride the new Route 2 west from there to Salt
Lake Central Station.
Most UTA riders get their pass for free from their employer or from school.
Those employers and schools pay between three and ten dollars each month for
those passes. What would our transit system look like if everyone had to pay
their fair share?
What about in the evenings when the Front runner only runs every hour? I have
missed a train because I planned poorly. We take the Frontrunner to the Bee's
game from Layton. Now we will have to miss more of the game so we can switch
Trax and get to Frontrunner in time. We have a disabled member in our family
and rushing about is not an option. Neither is switching horses in mid stream.
We can't at the last minute decide the bus instead of Trax. I know we don't
ride everyday but it was nice and easy for us to have a family outing. now I
don't know if it is worth the hassle.
TO: Y'all need to chill!You're are assuming quite a bit! You really
think they actually studied anything?That would take work.
Chalk me up as another disatisfied, full-fare paying customer regarding this
change! It will definitely make my commute more hectic and difficult. I guess
there is one silver lining, though: I won't have to ride with all those
annoying discount-fare paying university students any longer. ;)
Why well now the only trax to the front runner is the university so that means 1
trax every 15 minutes! befor a trax would go every 7.5 minutes making it easy to
shop gateway and get back to frontrunner now miss just 1 trax and you miss the
train! Stupidity at UTA! The ridership in the drop again after this not well
thought out change!!!!!!!!!
As of Monday, either I can add another 20 minutes to my already 50 minute UTA
commute from Taylorsville to Downtown for work. Or I can begin to drive and
have it take 20 minutes all together. I've loved riding UTA for the past
several years. I've read a lot of good books while sitting on TRAX. Due to
this latest schedule change, I'll be emitting carbon monoxide from my own car.
Looks like us folks paying the full un-subsidized Frontrunner and express fares
from Davis county lose on this one, while the state-paid-fare university folks
are the winners. When we stop riding and income from fares decreases, we'll lose
again in higher state taxes to keep the UTA system going.
Today I applaud UTA once again for making the right changes in today's
environment. I'm sure that they have analyzed this change through field studies
and where their concentration needs to be a main focus, and they came up with
this solution. I don't think Mr. Inglish and his colleagues woke up one morning
and said they wanted to change the routing to inconvenience you. Nor did they
decide this for the bonus check each quarter. We all have tight family budget
constraints and so does UTA. So chillax everyone and bear it, coz your comments
here aren't gonna change their mind.
I am a long time rider of the UTA system (over 25 years) and have found the
Buses and Trax systems wonderful. For those who have concerns about
any schedule changes, I would recommend that you call the Custome Service Staff
and air your concerns. I have found them to be very helpful in the past, and
they just might be able to help with some tips on the trips a person would want
to take.Rather than complain, go to the source and work with this
vital organization.Thanks UTA for helping to keep our air cleaner.
The commuter rail/TRAX system is not really mass transit, it's elite transit
because only the wealthy can afford it. When my son worked evenings
in Salt Lake, he had to pay $8 for a round trip from the Farmington station to
his destination on 7th East. He was only making $7.50 an hour! With transfers
from TRAX and waiting for the next train, it also took nearly 2 hours to get
home at night -- for trip that takes 20-30 minutes by car. Why not
lower the price and fill up the commuter rail cars? UTA would make at least the
same, or even more, money that way. And people would feel better about all the
inconvenience and time spent taking the train.
This Trax change is about the dumbest change I've ever seen UTA make. Adding
one more transfer to my commute will actually make it impossible for me to make
the bus to my final destination. So, UTA has scheduled me right out of being
able to use public transportation.
The people that will benefit the most from this change are the University of
Utah students who live south of Salt Lake City and take TRAX to school. The
"U"'s parking is absolutely ridiculous and it almost impossible some times to
find parking. Sometimes I simply cannot find a parking spot close enough to my
classes to get to them on time. I used to take TRAX to school, but I began
driving every day because it was just becoming too inconvenient. Unless you take
a direct service train, it takes FOREVER to get to campus (basically 50 minutes
to an hour). If I remember correctly, there were only two trains in the morning
that I could take that would go directly to the U: the train at 7:15 and 7:30 (I
get on at the Midvale - Fort Union Station). Now that there are going to be
direct trains every half hour, I believe that I will begin to take TRAX more
often. This will save me a lot of money as a poor, starving college student.
Paying for gas and parking meters/lots was really a drain on me.
From UTA's site: "UTA will also modify TRAX service to Salt Lake Central
Station. Sandy trains will terminate at Arena station, while University trains
will continue to Salt Lake Central Station. Individuals on a Sandy train
desiring to continue to Salt Lake Central should transfer to a University train
or bus to complete their trip."Pray everybody's running on time.So if I live in Davis/Weber, take FrontRunner and want to go south of
the Gallivan (IMC in Murray, Bees game, ANYWHERE south) I get to transfer on
another TRAX train. If I live in Sandy, and want to take FrontRunner north, I
have to transfer on another TRAX train. If I am late to catch the fewer lines
going to the I-Hub, ala University lines, I may watch my FrontRunner leaving and
wait 30 mins. for the next one.Awesome you solved the
Clearfield-Express bus problem. For the 100 or so ridership that serves daily.
Way to think utilitarian on this one.Wow. One step forward. About 10
backward. Nice work. Go ahead and give yourselves some more bonuses, Mr.
Inglish, and braintrust behind this debacle. You just lost my $160+/month.
To anonymous @1030pm:"The only people who HAVE to transfer are those
folks south of downtown."That's a lot of people. This is one of the
most inconveniencing changes UTA has ever put forth.I live in Layton
and work just off 21st south in SLC. I take the Trax downtown in order to catch
either a slooowww bus or a faster Frontrunner home.When I choose to
spend the extra money to take the Frontrunner, I have about 5-6 minutes to buy
my ticket andmake my connection.However, looking at the schedules,
it appears that I will now have to leave Trax at the Arena station, wait 10
minutes for a Trax which came from the U of U, and take it the rest of the way.
This 10 minute delay will result in missing the previous train and force me to
wait 25 minutes for the next one. By that point, it'll no longer be faster than
the slooowww bus. So thanks, UTA, for helping to make your
Frontrunner just a bit more of a failure. Thanks for making it more
inconvenient. Way to go.
This story makes it sound like Mr Sid Campbell and all other passengers will
HAVE to transfer if they want to get to FrontRunner. Any passengers boarding
TRAX at any stop downtown can just get on a University train and ride it
directly to Salt Lake Central (to catch FrontRunner). The only people who HAVE
to transfer are those folks south of downtown.
I've often opted to drive another 25 minutes and park rather than take the train
to school, which took an hour with the transfer. Direct train routes were too
sparse. Hoping for such an adjustment, I've been sure to use the "tap on - tap
off" tracking system. I'm very pleased to have an efficient public
"Also, a lot of times you can't tell whether it's a Sandy or University
train..." How can you not tell where the train is going? They have the final
destination of each train plastered all over the place. I always marvel at
these people who end up getting on the wrong train somehow.. There are only two
lines in the system and each train is clearly marked. How confusing can it be?
I am very happy with this change. I realize that some people are put out, but
i'm sure there are more people that the change benefits than the other way
around. my guess is that these changes came as a result of the "tap on-tap off"
cards that we use now. Thanks UTA!