WASHINGTON — The Walt Disney World Resort hotels have added a new payment card policy for guests who put their card on file during check-in, according to multiple reports.
The new policy, which was sent to customers using the My Disney Experience app, will have Disney Resort Hotels place incremental authorization holds on payment cards for potential incremental expenses, which is a hotel industry standard that Disney has not embraced until now.
“Under the new policy, Disney Resort hotels will place incremental authorization holds on the payment card for estimated incidental expenses, in addition to any balance due on the reservation,” according to WDW News Today, a watchdog for all Walt Disney World policies and events.
Resorts will now place an authorization hold on your card for any balances due, and an extra $100 to cover incidental expenses.
If you exceed that extra $100, the hotels will automatically obtain incremental holds.
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However: The authorization holds will never exceed the balance plus $100.
Why it matters: This is a standard hotel practice. But Walt Disney World Resort hotels don’t currently place holds on customers’ accounts.
- Customers don’t have to put their card on files. However, they won’t be able to charge to their room.
- “This is standard hotel industry practice, but until now Disney has only obtained a signature at check-in as a guest’s promise to pay, and did not actually charge the card until checkout,” according to WDW News Today.