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Multiple police departments have shared an image of an email from scammers that asked for the receiver to update the receiver's Netflix account.

SALT LAKE CITY — There’s a new phishing scam trying to obtain access to your Netflix account.

Multiple police departments have shared an image of an email from scammers that ask for the receiver to update the receiver's Netflix account. But the email wasn’t from Netflix.

  • The email says that a subscriber’s membership is about to expire.
  • “We were unable to validate your billing information for the next billing cycle of your subscription,” the hoax email states. “We’ll suspend your membership if we do not receive a response from you within 48 hours.”
  • “Simply click restart your membership to update your details,” the email reads.
  • When you click through, the email brings you to a website that looks just like Netflix.

Police: Multiple departments advised against clicking on the email.

  • “Criminals want you to click the links, so that you voluntarily give your personal identifying information away. It is very successful. Don't put your guard down,” a police station in Ohio said.
  • “This is not a legitimate email from Netflix and your accounts may be compromised/identity fraudulently used if you provide information,” wrote the Grand Rapids, Michigan, police department. “If you encounter this email, or any email you believe to be fraudulent, close it out without opening the links.”
  • “If you would like to check the status of any account that you have online, we recommend that you go directly to the website and login as you normally would.”

Advice: The department recommends those who receive the email to do the following:

  • Contact the source of email by another method to see if it’s real.
  • Never click the links. They could lead to websites that install malware into your computer.
  • View other tips on Netflix.

Netflix tips: Netflix has a warning against phishing scams on its website.

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  • “Netflix may email you to update this information with a link to our website, but be cautious of fake emails that may link to phishing websites,” the company advises. “If you’re unsure about a link in an email, you can always hover your cursor over the link to see where it directs in which you can see the real linked web address at the bottom of most browsers.”
  • The streaming service company advises users to avoid clicking links when you receive them randomly.
  • “If you suspect an email or text message is not from Netflix, do not reply to it. Follow the steps below to forward it to us,” according to Netflix.