SALT LAKE CITY — Rocky Mountain Power launched a program that it hopes will keep customers more in the know about power outages, billing and payment information.
“In the past, customers would call or go online for updates on outages,” Aric Muhlestein, director of customer service and support, said in a statement. “Now, after they sign up, customers can receive text or email updates on an outage, including changes to the estimated time of restoration and cause. We also have options for billing reminders and payment information.”
The new alerts were developed based on feedback from customers. Those interested can register on the Rocky Mountain Power website at rockymountainpower.net and customize which types of notices they want to receive.
Those who have the Rocky Mountain Power mobile phone app already have access to similar information and updates, but can still sign up for the text alerts.
Other updates include a new energy usage and temperature graph on the customer account summary page, and a faster, more streamlined process for when customers move.
Rocky Mountain Power said additional enhancements are planned for 2018 as part of its efforts to improve customer service.Comment on this story
If the power does go out, the utility company is asking customers to report it because it helps workers find the source of the problem more quickly.
“Our technology lets us know what is happening on our generation and transmission systems as far the neighborhood substation. Beyond that, we don’t have a blinking light for every customer,” Curt Mansfield vice president of operations, said in a statement. “The more customers we have reporting an outage, the better the information we will have as we work to restore power.”