SALT LAKE CITY — Tickets to this year’s Mormon Tabernacle Choir Christmas Concert sold out minutes after becoming available.
Those wishing to hear Tenor Rolando Villazón sing alongside the choir had mixed experiences with trying to secure tickets Saturday morning. Tickets were available on a first-come, first-served basis starting at 10 a.m., Saturday. People reported the tickets as sold out anywhere between six and 13 minutes later.
Officials from the Mormon Tabernacle Choir and The Church of Jesus Christ of Latter-day Saints have not yet confirmed exactly when all the tickets were claimed.
In the past, those wishing to attend the concert registered for a chance to have their name selected in a lottery.
Some reported trying multiple times to get tickets, beginning at 10 a.m., before finding out that the tickets were no longer available. Others said their experience went off without a hitch. Still others said they were frustrated by the difficulty of reading the captcha images.
One woman who tried for tickets said she preferred this system over the traditional lottery.
"I thought the process to get tickets this year was great! I have put my name in for the lottery for years and never got a ticket to go to the concert. And it seemed that the same neighbor and friends always had their names picked. This process, I believe, makes it fair for those who really have a desire to go, instead of people who aren't sure they want to go, put their name in the lottery and end up getting picked," Janet Handy wrote in an email.
"I did experience glitches and errors as I was trying to get the tickets, but I expected that. I knew it was going to be loaded down, as everyone was going to be on the system at the same time, but I just kept trying and I feel like my efforts paid off," she continued. "The captcha images were very difficult to read, I would recommend changing those, but overall I feel like this is a fair way to give everyone the same chance to get tickets."
A man who tried for tickets said his ticket-getting process went smoothly.
"My experience was great. It worked just like it was advertised and worked as I had imagined. I saw the announcement for ticket distribution process on the Temple Square events page in mid-September. I set an alarm on my phone to be near a computer ... . My alarm went off and I hopped on my laptop and made my selection," Brandon Dalley wrote in an email. "It worked just great. I selected the night I wanted, the amount of tickets I wanted, and got a confirmation email 30 minutes later. Thank you Mo-tab, I can't wait for the concert!"
Experiences of other ticket-hopefuls were not so positive:
"It was extremely hard to try and get tickets. The site crashing due to overload. Was hoping to get tickets for my family of four. We are coming home to Utah for the holidays (from Ft. Bliss, Texas) and for my husband to see family before he deploys early 2017. Would have been a nice family outing. Here's to hoping for next year though. Hopefully some system updates will help it not be so challenging," wrote Tiffany Lindsey in an email.
Brittany Garnder wrote: "My two sisters and I tried to get tickets for the Christmas concert starting before 10 a.m. this morning. All on two devices each, and we got error after error. We would still love to be able to go with each of our spouses if possible, but the site keeps saying sold out or unavailable."
People expressed either frustration or joy on social media, depending on their experiences with the new ticket distribution process.
My Catholic friend from Louisiana remembered and got tickets. His Mormon friend from Utah forgot and didn't get any. 😂😂😂 https://t.co/m5uTMe3onG— Jody Genessy (@DJJazzyJody) October 15, 2016
For the record, I'd prefer to rush the tailgating lot over the football field.— Jody Genessy (@DJJazzyJody) October 15, 2016