Kristin Murphy, Deseret News
A Trax train moves up Main Street in front of the new City Creek Center in Salt Lake City on Monday, March 19, 2012.

We used Trax to go to two Pioneer Days events this year. Both times it took at least half an hour to get return tickets from the automated ticket machines. The question that so many wanted to know is: Why can't we buy round trip, reduced-fare tickets?

When you consider that a vast majority of those buying tickets after the events were seniors that were unfamiliar with the electronic device and two of the machines would not take dollar bills, it would make sense to provide round trip, reduced fares to reduce the frustration and greatly improve the overall satisfaction of UTA customers.

Jim Kelley