As a tech industry contractor, I've observed the way the more successful companies I've worked for approach mistakes. When something goes wrong on the job, the best companies ask, "How can we fix it?" while the others ask, "Whom do we punish?"
I got thinking about this after Shirley G. Ruth's comments (Readers' Forum, Sept. 11). She says someone has to pay for justice to be served, but I have to ask if "justice" is always the best idea for everyone involved. Maybe justice ought to be only what you resort to in the unusual situations where a better solution isn't available.