SkyWest Airlines will open a centralized customer service training center in Salt Lake City April 3 and will relocate an aircraft maintenance facility to the Salt Lake International Airport in June.
John Ligtermoet, SkyWest's vice president of customer service, said the decision to open the training center was based on accessibility, affordable accommodations and the newly refurbished Concourse B at the airport.The center will be equipped with an audio/visual center, Delta Air Lines computer terminals, a resource library and office space for instructors. The St. George-based SkyWest is Delta's exclusive commuter airline.
Presently, SkyWest instructors travel to the 45 cities served by the airline to provide the training. Maggi Mortenson, SkyWest's manager of customer service training, said the one-on-one sessions are effective, but increased demands for training warranted a centralized facility.
Keith Malnar, SkyWest's vice president of maintenance, said the decision to relocate the northern maintenance facility to Salt Lake City was based on the opportunities the move will provide for scheduling, flight operations and maintenance operations.
"Having both line and heavy maintenance available at the Salt Lake City hub will allow us to schedule inspections and repair with ease, therefore providing our passengers more reliable and efficient air service," he said.
The new facility, which will be in an existing airport building, will open about June 1. Between 15 and 18 airframe and powerplant-certified mechanics will be transferred from other SkyWest bases.