Residents will notice a change in the look of billings from the city within the next couple of months.
The City Council on Tuesday approved a request from City Recorder Charmaine Childs to eliminate the use of post cards for city billings. Childs said post cards that display amounts due and past due violate the privacy of customers.Instead, the city will develop a billing form on 81/2-by-11-inch paper that will be mailed in sealed envelopes to customers of city services. The new form will have enough additional space to include short messages regarding city activities and services, Childs said. Also, return envelopes will be included.
Cities such as Spanish Fork and Orem that have adopted this letter-style billing format and have included return envelopes have been able to cut drive-up and walk-in traffic by 75 percent to 98 percent, Childs said.