A two-year search by Holiday Inns Corp. for a site for a new telephone reservation center is over, and within 30 days the center will be in operation at 1275 W. 2240 South in West Valley City. The reservations operation will occupy 31,000 square-feet of space in a new building in F.C. Stangl's Metro Park.
The courtship between the state and Holiday Inns began several months ago, and news of the move leaked to the media in January. The exact location was announced at a Monday press conference in the governor's mansion.Bill Harris, reservations director for Holiday Inns, said the center will have 250 full-time employees and up to 150 part-time employees, depending on the season, to take telephone reservations. Even though the calls will come mostly from the West, Harris said when the other centers in Raleigh, N.C., and Chicago are closed the calls will be directed to West Valley City.
He also announced that Robert Salmon, former vice president and general manager of Fidelity Investments, a telemarketing company, will manage the new facility. Harris said there will be a $4 million annual payroll from the new facility that can be expanded if needed.
Asked if Holiday Inns would hire some of the furloughed Eastern Airlines reservations employees, Harris said Holiday Inns is an equal opportunity employer and all applications will be reviewed. He said only 10 of the 250 full-time employees will be brought to West Valley City from outside the state.
In addition to the five-year lease with a five-year option on Stangl's building, which is nearly completed, Holiday Inns will install about $3 million worth of equipment in the center.
To welcome Holiday Inns to Utah, the Utah Economic Development Corp. and AT&T each purchased full-page advertisements in Monday's Deseret News and Salt Lake Tribune. The advertisements cost $6,197 each, according to officials of the Newspaper Agency Corp., which handles the advertising, production and circulation for both newspapers.