If you need know how to get food stamps, where to get your drivers license, pay your taxes or even where to go camping in Davis County Shelli Goble probably knows the answer.
Goble, who is the operator at Davis County Helpline Information and Referral Service, said for three and half years she has answered more than 26,000 phone calls giving information."It gives you that satisfying feeling especially if you are helping one person getting some help that might not otherwise know where to get it," she said.
While most callers are referred to social service agencies, Goble has herself turned into a listening ear for the depressed and even people threatening suicide.
She has had her failures. She recalls with pain the time an abused woman came in for help. She told her the shelter to go to, but the woman never arrived. She believes she probably returned home to her abusing husband because the shelter was too far away.
Goble has turned into a veritable treasure trove of information telling people how to get make reservations in the nearby national forest to how to get a birth certificate.
Goble said the job really brings to light how many needs go unnoticed. She tells the story about how one woman called needing bunk beds for her children. Goble put out the request in a weekly newspaper column and another woman called offering the beds. After checking the two addresses it turned out they lived next door to each other in an apartment complex.
"Sometimes no matter how close you live to somebody you really don't know their needs," she said.