The Direct Marketing Association's Mail Order Action Line can help you resolve a problem you're having with a mail order company. You can request assistance by stating the facts of the problem in a letter and mailing it to DMA, MOAL, 6 East 43rd St., New York, N.Y. 10017-4646. Give the details of the problem, the company's name and address, the item or service you ordered and the date of the order.
Photocopies of material that substantiate the complaint, such as a copy of your cancelled check or credit card statement, should be included. MOAL will contact the mail-order company and attempt to resolve the problem.