In April a friend in California sent me an advertisement for a product called GH3. The ad claimed that the product improved IQ, reduced craving for sweets and alcohol, prevented impotence and caused weight loss.

This particular ad was for new improved GH3 that contained L-Glutamine.I sent the company, Vita Industries in Reno, Nev., a check for $43.95 for one month's supply. I explained in the accompanying letter that I was moving to Utah from Las Vegas and I gave my new address.

Despite this I have not received the product. I wrote the company twice asking for a refund. I am no longer interested in the product and I hope you can get my money for me. - R.L., St. George.

The company has issued you a refund check for $43.90, which in our opinion is better than getting the product. It sounds like snake oil to us.

Magazine muddle

During the latter part of 1989 I contracted with Reader's Digest for a year's subscription beginning with the January 1990 issue. The cost was a reduced rate of $11.88. In February I sent the magazine a check. I specifically told the magazine not to bother me with any promotions. All I wanted was the Digest.

I received each issue up to and including June and nothing since then. I have written the magazine twice about this. It ignores me. Would you kindly awaken the magazine to its responsibility? - J.M., Lehi.

Reader's Digest says its records don't show the same address that was included in your letters to it. The Post Office was unable to deliver the magazines to the incorrect address. (That doesn't explain to us why the magazine was delivered to the correst address for the first six months.)

The magazine has extended your subscription for five months to make up for the undelivered issues and it sends its apologies for the mixup.