If you have ever purchased a Jazz game ticket, picked up your season ticket package, needed to know the start time of a TV game or just had a general question about the Jazz and didn't know who to call, most likely you've called 355-DUNK and talked with someone in the Jazz Customer Service Center, located in the Salt Palace. It hasn't always been easy.
In 1980, when Nola Wayman joined the Jazz staff as ticket manager, she literally did it all. She had total responsibility for ticketing, dealing with ticket problems and anything else that come into the territory of selling a Jazz ticket.By 1983, the focus and philosophy of what a ticket office should be was changing within the Jazz organization. Ease of getting a ticket was a main concern while at the same time, Jazz marketing-man Jay Francis envisioned the ticket office as a real marketing and sales opportunity.
By January of 1984, it was evident that the concept was going to be a success, so much so, that the Jazz began to promote the 355-DUNK telephone number so fans would have an easy-to-remember, direct line for Jazz tickets.
As the success of the team increased, so did the number of calls from ticket buyers. But, surprisingly, so did the number of calls for just plain old information . . . like what time the team arrived at the airport from a road trip, to the height and weight of the players, and even things like which players were married.
In 1985, three new customer service representatives joined the staff - Vickic Connelley, Carol Sanslow and Marlene McQuivey - and in September of 1987, Janet Hansen joined the group.
Obviously, the CSC is charged with selling tickets, something it does well. Ticket sales have increased.
As Jazz tickets become harder to get, at least until the new arena is built, the CSC will continue to serve a public relations role by being the most accessible way to get up-to-date information.