United had taken a beating in the news lately but this couple's story
sounds fishy. When an aircraft is boarded, everyone sits up as they settled in
ready to take-off. As I have flown in countless flights, no one lies down to
take a nap when the aircraft is about to take off. The flight attendants always
come around to make sure people are secured in their seats. This time, I believe
United's side of the story.
And "United" unitedly asked the Air Marshal to unitedly asked both of
them to leave.......LOL!
United Airways, the friendly skies....if there's room for you or if
you're high on the priority list.
I've flown close to a million miles on Delta and have logged flights on
many other airlines as well. and something doesn't ring true to this story.
It would be very odd to see a person completely sacked out during boarding.
I've never seen it on the hundreds of flights I have taken. I've
never seen a passenger kicked off a plane by marshals. With the fiasco last
week I'm sure the airline is careful not to call in officials unless there
is a valid reason to do so. Eventually the truth will come out. My guess is
that this couple was trying to sit in an upgraded cabin with more leg room and
was caught and finally asked to leave.I have only flown united a few
times over the last 20 years and have always had bad experiences. Their
employees don't seem to care, planes are cramped even by todays standards
and I was happy to get off the plane. I won't even consider them now.
From the article: "But they found a sleeping man spread across their
seats." During boarding? Not. Even.
Why wasn’t the supposed space hogging sleeper told to vacate the rest of
the row and go back to his own seat so that others who had paid for those seats
could use them? Was he an employee who needed to fly out somewhere fresh?If it
were me I would have had the attendants remedy the situation so I could sit in
the seat I payed for. Really, United needs a competent customer service
management. This whole business of bumping passengers off a flight for moving
their crews around is really beyond stupid as a business practice. It would
cost them less to charter planes to fly their crews around as opposed to
paying out token compensations to the bumped passengers not to mention all that
bad publicity. They may very well be asking for trouble with still other
passengers using this mess to take advantage of the system as well.
I think the couple was looking for a payoff and causes their own issues! They
tried to exploit a damaged United to gain huge monetary gain for themselves and
I hope it fails! Give me a break!!!
I'm convinced! I will never fly united airlines or their affiliates!!
When they boarded they should have gently woken the man so they could take their
seats. Or, asked a stewardess for help. One of the reasons it matters where
people sit is in case of emergencies or plane crashes. They need to know who was
on the flight and where they were seated. Seems they were trying to take
advantage of an airline that was already under the spotlight to see if they
could get a deal. If people fly very often they have been bumped for higher
priority flyers. We have been to help accommodate other people that needed to
make connecting flights, on their way to family funerals, or flights due to
emergencies. What is wrong with people? Pay it forward. You might need someone
to get off in your behalf one day. Unfortunately, we have become a selfish and
petty society, and one that struggles with following a few basic rules. The
airlines should offer some money for the inconvenience and put you up in a hotel
if you have to stay overnight. But, they shouldn't be held hostage for the
highest bid or to cater to people's bad behavior.
Next time I really don't want to go somewhere but I feel pressure from
friends or my boss to go, I'll buy a ticket on UA.
I don't even consider United when I fly. I have found their attendants to
be smug and condescending. They act as if flying with them is some kind of
privilege. Too many other choices to put up with a company like that.
What no video? Hard to believe no one turned their phone on if the Marshalls
were involved.You just cannot go around choosing your own seats like
this is the UTA, TRAX or SouthWest.That being said I have had
nothing but terrible experiences when flying United.I choose
Southwest and Delta whenever I can. Alaskan is also very nice and provides
great customer service.
Someone was sleeping in their assigned row??? I have flown a total of over 5
million miles combined with three carriers, including United. I have never seen
a passenger take up an entire row and sleep while a plane is boarding...never!
This story is bogus, I guarantee it!
Doesn't someone have a video of this somewhere?
A lot of this story (told only by them) does not add up. First, a man sleeping
across a row prior to take off? Not likely. Most likely is they were in
economy seats and saw some open seats in economy plus and decided to move up.
Were told to return to their seats and disagreed. I suspect they thought with
the recent problems United would just let them move. His comment "it is not
like we were moving up to first class" tends to give away their intent.I fly United and have never had a problem.
@Yorkshire"It is utterly inconceivable to me that at any time, let
alone after the insanity of last week, that the flight attendants didn't
either make the sleeping man sit up or leave the honeymoon couple alone."That's why I stop believing the couples' story once it gets to
the flight attendant talking to them the first time part of it.
You'd really call the US Marshals for this??
...or, you could tap the guy on the shoulder and say, "Excuse me, these are
our seats."And if he gets mad, ask the lady in uniform in the
aisle to help you get seated.Or, maybe just stand around in the
aisle until she comes to ask you why you didn't sit down.
I'm sure they saw the sleeping person in their row and just assumed they
could upgrade themselves, especially in light of the bloody Dr incident. Surely
they assumed UA flight attendants would be more friendly and accommodating to
them. People are always trying to get a free upgrade. Plus they were sent on
today's flight with no problems. There's clearly more to the story.
Holy Cow, You can't write this stuff.I fly American most
often and it's standard operating procedure that if the flight is less than
full to let people move around to an empty seat in their class.Some to get
a window, some to get more leg room etc.It is utterly inconceivable
to me that at any time, let alone after the insanity of last week, that the
flight attendants didn't either make the sleeping man sit up or leave the
honeymoon couple alone.It's like there is a new United Airlines
employee motto-- Let's see how we can give our company a public perception
black eye today."One in our group read this and wondered if the
flight attendants Union is using irrationally poor customer service and
treatment to punish United, a weirdo kind of 'working strike'. Makes more sense than that all these flight attendants recently are so
clueless of how to treat paying passengers.
I have a feeling there is more to the story than we are reading in this story.
Hey, there was no bloodshed, so United is getting better at customer service.
Sounds to me as if a couple of spoiled children got what was coming to them.
There will always be two sides of a story...Sensationalism is not journalism.
There are conflicting messages here. The article says the couple moved (which I
think means they followed flight attendant instruction). But then the couple
says United told them they were "disorderly." *Maybe* there's some
truth to the later. It's hard to say . But right now it doesn't
matter. United has such a PR disaster on its hands due to last week's
incident and has admitted to horrible customer service policies, only stupidity
can now explain its willingness to risk even ambiguous incidents like this
making it to the press.
Even with the egregious case of mishandling a patron and enlisting the Chicago
Police as a private security force, United Airlines has not had enough of a
shakeup to change their dangerous ways of treating customers.It was
very generous (written with much sarcasm) that United chose to upgrade the
mishandled passengers from Utah. Perhaps the same treatment the first time
would have been a better resolution.Treat United in kind - with your
feet. The airline business is competitive - I'll shop elsewhere.