Comments about ‘These workers are stressed and want to quit — and it may be your fault’

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Published: Saturday, May 3 2014 5:00 a.m. MDT

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American Fork, UT

Clearly, some people are simply not capable of using a computer, and others have issues where they shouldn't even be employed near technology. That's not the guru's fault, that's for sure.

Brave Sir Robin
San Diego, CA


On the other hand, most people go into IT because they think it's a hi-tech job where they get to work with computers and other cool technology. But that's not true - IT isn't a technology job, it's a customer service job. Schools do a great job teaching these kids how to code and build computers, but they don't even talk about how to deal with an angry user. It's no surprise that IT professionals seem to be stressed out by the people-facing aspect of the job.

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