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Comments about ‘UPS, FedEx scrambling to deliver delayed Christmas packages’

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Published: Thursday, Dec. 26 2013 1:20 p.m. MST

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citabria7
Phoenix, AZ

So what's new? FedEx missed a promised delivery date by 3 days, a week BEFORE Christmas. When I called, they said it wasn't their fault that they arrived 2 hours after the office closed. (They were well aware of the closing time) Then they said they don't deliver on Mondays. Great service. I will take UPS anytime.

ca2000
West Wendover, NV

The 2 year old doesn't even know whether it's Christmas day, or just another day of the year, unless the parent makes it into a 'it's just terrible' for the child. UPS does a good job, and I don't think it's necessary to make such a fuss.

Lonster
Sandy, UT

The last week of November I ordered a large (25 lb.) item online and was told it would be delivered by UPS to my home between Dec. 6 and Dec. 13. Then early this month I got a message telling me it would be delivered no later than the end of the day Dec. 19. That day came and went with no package (a Christmas gift for my mother) so I checked the UPS website where I discovered my package arrived in SLC from the midwest, then was inexplicably returned to its point of origin in Illinois. UPS' response was, "We lost it." Nice.

Yeah, no person or organization is perfect, but to lose a major Christmas gift (not available in brick and mortar stores) is a genuine pain.

A1994
Centerville, UT

UPS is good. Things happen. We had a package that was late. Christmas was still great. FedEx has problems though.

GK Willington
Salt Lake City, UT

Working in shipping & receiving, I deal with both couriers daily. I have no beef with FDX. Regardless of what time of the yr it is, the brown one is inconsistent & disorganized to the point of incompetentcy.

On the 24th, the brown one came early & brought everything (a real rarity) then they would not take the outgoing grond (no reason given by the driver). After a little research, I found their warehouse was full. Way to plan ahead & give your customers a heads up.

Later in the day (2:30p), I took my outgoing to the local UPS store only to find they closed at 1:00. I guess their is some truth to be found at the start of Ace Ventura?

SCfan
clearfield, UT

I think what these delivery businesses need to now be aware of is that since more people are and will be shopping online, this overwhelming problem at Christmas is going to get worse in the coming years. This season is just the tip of an iceberg they don't want to hit next year. Fed Ex and UPS had better begin making plans to hire more seasonal staff, and more wherehouse space to accomodate the need. However, remember, the U.S. Postal Service also can do a pretty good job, so don't forget them as a delivery source. And, with so much online shopping these days, and growing, who says that the only delivery services have to be either UPS, or Fed Ex? I think the market is now opening for some new business who could compete for a lot of that business. Young entrepreneurs and investers out there, something to consider.

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