I think what these delivery businesses need to now be aware of is that since
more people are and will be shopping online, this overwhelming problem at
Christmas is going to get worse in the coming years. This season is just the
tip of an iceberg they don't want to hit next year. Fed Ex and UPS had
better begin making plans to hire more seasonal staff, and more wherehouse space
to accomodate the need. However, remember, the U.S. Postal Service also can do
a pretty good job, so don't forget them as a delivery source. And, with so
much online shopping these days, and growing, who says that the only delivery
services have to be either UPS, or Fed Ex? I think the market is now opening
for some new business who could compete for a lot of that business. Young
entrepreneurs and investers out there, something to consider.
Working in shipping & receiving, I deal with both couriers daily. I have no
beef with FDX. Regardless of what time of the yr it is, the brown one is
inconsistent & disorganized to the point of incompetentcy.On the
24th, the brown one came early & brought everything (a real rarity) then
they would not take the outgoing grond (no reason given by the driver). After a
little research, I found their warehouse was full. Way to plan ahead & give
your customers a heads up. Later in the day (2:30p), I took my
outgoing to the local UPS store only to find they closed at 1:00. I guess their
is some truth to be found at the start of Ace Ventura?
UPS is good. Things happen. We had a package that was late. Christmas was
still great. FedEx has problems though.
The 2 year old doesn't even know whether it's Christmas day, or just
another day of the year, unless the parent makes it into a 'it's just
terrible' for the child. UPS does a good job, and I don't think
it's necessary to make such a fuss.
So what's new? FedEx missed a promised delivery date by 3 days, a week
BEFORE Christmas. When I called, they said it wasn't their fault that they
arrived 2 hours after the office closed. (They were well aware of the closing
time) Then they said they don't deliver on Mondays. Great service. I will
take UPS anytime.