And so I said to the elevator operator, "I'll bet this job has its ups
and downs."The reply, "It's not the ups and downs that
bother me; it's the jerks."
It's not just the elevator men, since they're a rare breed. A lot of
people 'know their building'. The cleaners, the steam engineer, the
guy in the mailroom. They know what's going on. Never overlook the unseen
or people otherwise considered inconsequential.