The root of employee satisfaction is a sense of being valued -- in terms of
compensation, recognition, and employee perceptions that they're making a
difference.Sadly, too many companies treat their employees as
"resources" to be "exploited" that are easily expendable.
Consequently, they have lots of turnover and are constantly seeking new hires,
which reduces productivity and is costly... I know of one
organization where the old-timers are largely neglected and ignored and the new
people are praised, recognized, and compensated handsomely. The boss even
points to them as the stars who will take the organization to the "top
tier." It is very demoralizing and yet, the old-timers are expected to
mentor the new-comers and help them succeed.Smiles are still passed
out freely, so superficially, things appear pleasant... but those smiles do
little to curb old-timer resentment and disengagement. So much talent is
squandered by this organization's administration, but little can be done
because any criticism or suggestions are often seen as defiance and a threat to
the leadership. Some old-timers stick around because they enjoy working with
their customers... but otherwise, the whole situation is very sad...
While it is good that there are those who are trying to instill a friendly work
environment through programs and support groups, what it really boils down to is
personal choice. Programs and support groups cannot make us happy at work.
They can help relieve stress, but individually we have a personal responsibility
to choose to be happy. From an HR perspective, policies and procedures
don't necessarily need to change to engage employees or lift their burdens.
Work is sometimes tough. Making everything easy doesn't produce quality
results either. But whether we give commands or respond to demands, we can all
be more kind in our approach. When things get rough, we can choose to maintain
a positive attitude. We can choose to smile when our boss has criticized our
work. We can choose to leave work happy at the end of the day. If everyone
were to choose to be happy, then yes, we would have a more inviting, more