Comments about ‘Comcast launches new X1 service in Utah to compete in innovative industry’

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Published: Tuesday, July 30 2013 8:25 p.m. MDT

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CKS007
Clearfield, UT

Poor customer service is the reason that I will never go back to Comcast.

Really???
Kearns, UT

Poor programming choices compared to what the newer providers offer is why I will never go back to Comcast. I don't need cable to be able to watch what I want.

My2Cents
Taylorsville, UT

I can't believe that they have the gall to take a state where poverty is the state of the economy and expect people making $20/hr before taxes can afford to spend $200/mo on entertainment services. In my theory of financial evolution, entertainment is the least important expense for anyone to take on. In this case of poverty these are going to be contract services for at least 3+ years to keep people from canceling after they realize they have been scammed. But scams are the Utah way of doing business and our governmnent and legislators promote it.

Technology is crippling the economy with technology that is over 70 years old invented in 1945. Its putting all the eggs in one basket and its going to destroy families and homes and jobs that people can't even conceive of becasue they are so ingrained into a single funneled living experience. Technology is a weakness and crutch and its making people ignorant of their own worth and self esteem. None of this is new technology, its all been reformatted to fool the uneducated college trained minds to believe it is new and miracle like.

Esquire
Springville, UT

My experience with Comcast has been quite negative.

MaxxFordham
OREM, UT

Hmm, there's a good handful of wording troubles in this article that I hope these guys will fix!

1. Starting with the paragraph that goes "The X1 is agnostic," the wording of "smartphones or iPhones" is an errant phrase because iPhones ARE smartphones. So if they feel like it's important to differentiate between iPhones and other smartphones, they should be using a wording like "iPhones or OTHER smartphones." If differentiation isn't so important, then just "smartphones" would be sufficient.

2. Right after, in that same paragraph, the wording "iPads or tablets" is problematic for the same reason. It should either be "iPads or OTHER tablet computers," or just "tablet computers" to cover them all if differentiation between the general and iPads specifically isn't really that important.

3. In the paragraph right above the subheading "Bundling," the wording of "phone, Internet and cable service" is troublesome because from Comcast, phone and internet service ARE part of cable service, and it doesn't mention TV service. The proper wording for that would instead be "phone, internet, and TV service."

4. Right under "Bundling," there's a similar error with "Internet and cable providers." Internet service IS part Comcast's cable service!

(Cont.)

RDLV
Costa Rica, 00

We’ll say for years there is only one grocery store in town and no other way to buy groceries. The problem is, we have to buy our groceries in a package deal. We have to pay X dollars a month but they choose what food items we can have, whether we want or need them. In fact, most of the items that they provide, we would never use. Then, new stores move into town, stores that give us the selection and choice we want. Now the old store has a problem, they want our business back so they have to come up with new twists on the old way of doing business. I hope my mother didn’t raise me to be a fool.

MaxxFordham
OREM, UT

(Continued from previous, here:)

5. In the second paragraph under "Bundling," there's *another* error like that. It's in "Internet, cable or phone options." Phone and internet services ARE cable services from Comcast, and no TV is mentioned. It should say "internet, phone, or TV options" or "internet, phone, or television options."

6. And then in the first paragraph from the DirecTV section, there's this error: "DIRECTV was this year's top cable provider." DirecTV does *NOT provide* cable-*anything*! Maybe they meant to say "extended TV service provider" or something like that.

RedBlood
Bountiful, UT

What a bunch of negative nellies. I have been a Comcast subscriber for a long time and couldn't be any happier. Seriously, by a LONG shot, the fastest internet speeds, free exchanges on equipment upgrades,excellent cable options, and my phone service works great for my children.

Quit being so negative and just get a grip on the fact that technology is a wonderful thing and makes my life easier. Comcast enables me to utilize all these technologies in a seamless fashion.

I for one am grateful for technology and Comcast does the best job bringing it all together. Sure it's a little expensive - it just a necessity in life and I am used to paying for it. Good luck with all your negativity. I seriously feel like I am missing something. I call Comcast on occasion and never received anything but great customer service. In fact, the only times I haven't I have taken a survey after and received a call back from a supervisor wanting to talk about my experience and ensuring everything is taken care of and that I leave a satisfied customer, which, as you can see, I am!

RDLV
Costa Rica, 00

re:RedBlood
Freedom of choice is wonderful. I can go to my new store where their products fit my needs very well and I’m happy with the arrangement. You can stay with the old store where their products fit your needs and you’re quite happy.

Ultra Bob
Cottonwood Heights, UT

I have Comcast cable for my computer, my television and my land line phone. The service satisfies my needs and works just fine. Our cell phones have become a necessity in our lives but we would prefer them to be just cell phones and not all that other stuff. We are both in our late 70’s.

We would hope that someday business will get back to the notion of only requiring people to pay for the things they want and not all the other things of the one-size-fits-all world.

ekute
Layton, UT

I've had Comcast Triple play for years, can't beat all the phone features, 50 Mb internet, and tv programing. Tried satellite, went back to Comcast.

The Final Word
Alpine, UT

Most all these features were available from Dishnetwork a while ago and a lot of them a long time ago.

The killer feature is their instant 30 second skip. Once you have used it it is annoying to be without it. The Hopper with Joeys? Every Primetime show recorded for you to watch with commercials removed! All for less than any cable service.

I have had Dish for about 15 years I think.

Tough to beat cable for Internet speeds though.

Competition is good and clearly we need more of it because all the services are too expensive. It won't be too long though we will be able to just use the Internet and the new Chromecast (or equivalent) and just cut the satellite/cable cords and be freed from these ridiculous bills for zillions of channels nobody watches!

Give me a-la-carte or go the way of the dinosaur!

RedBlood
Bountiful, UT

@ The Final WOrd

If the 'killer' feature for Dish is the 30-second then they're in trouble. If Comcast subscribers google 30-second skip they can easily (I did it years ago and have used it ever since) program their Comcast remotes to do the exact same thing. It's not a killer feature - it's basic and Comcast can do it.

I agree strongly in relation to your comments about a-la-carte. Couldn't agree more. There are SOOOOO many programs and channels I am paying for that me and my family never watch. In fact, in reality, the only real reason I have cable is for college football that only runs 4-5 months a year. Once an ESPN app, along with other sports related pay to view channels surface, I'll be the first in line to cancel my cable subscription.

trekker
Salt Lake, UT

I would love for Google Fiber to come to Salt Lake County, it would force Comcast and Century link to lower their prices to compete. A recent article stated most people only want cable for internet then do voip or magic jack for phone, then do netflix or tv over the internet, in response a Comcast rep told me corporate came down on them and told them they want to do away with special internet only prices. coaxial cable is an old technology, cable and phones companies would be wise to invest in more fiber optics. Utopia would have helped salt lake more with fiber optics but lawsuits from Comcast and Qwest at the time took much of their funding.

J-TX
Allen, TX

Call me negative, but after 10 years of knuckling under to the monopoly Comcast had in my area in Oregon, and paying rate increases every year, and experiencing the worst customer service in my LIFE, I fired Comcast 18 years ago.

I will never be a customer of Comcast again.

If it became the only option, I would do without.

They have missed out on about $20K from me in those 18 years. Do they care? Probably not.

Am I glad I didn't give them the $20K? You bet!

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