Comments about ‘Simple apologies can solve a lot of problems’

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Published: Friday, July 26 2013 12:00 a.m. MDT

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BYU Track Star
Los Angeles, CA

I'm sorry

Apologies may avoid lawsuits in Utah, However, In hard hearted California or in the urban American Northeast not so much in my humble opinion. Does the author have statistics to back up this supposition? Is there a co-realation of apologies with mitigating lawsuits? Otherwise this is a feel good fluff piece. Sorry, please provide me evidence so I can change my opinion.

Demo Dave
Holladay, UT

The problem in today's world is that saying you're sorry is the same as an confession, and many people are too egotistical to admit they made a mistake.

Too often, an apology leads to a lawsuit. Doctors and lawyers are told to never apologize because it's the same as an admission of guilt, thereby increasing their chances of being sued for malpractice.


I would say that a good half of all customer service representatives that I have encountered are ignorant and arrogant; it's a sign of the times I'm afraid. You can defuse them by being excessively and meticulously nice to them and overlooking their churlishness but it's an uphill struggle.

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