Comments about ‘Complaint: Plane diverted, passengers removed after asking to turn off 'inappropriate' movie’

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Published: Friday, April 5 2013 12:30 p.m. MDT

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This is only one side of the story . . . the passengers' side . . . you did not get UAL's side. A friend of mine who works at UAL as a flight attendant told me about this incident a couple of weeks ago and the passengers were not as cooperative as they claim. As far as the movie goes; I'm all in favor of designating an area in the back of the plane with a wall separating it from the general area for families with small & young children. That should solve this type of problem in the future, as well as the problem of an unruly child being disruptive to the other adult passengers on the plane.


It costs a LOT of money in jet fuel for one of these aircraft to divert and make an unplanned landing, and then take off again. A settlement could cost the airline much more. I hope this captain feels as silly as he looks.

Greenway, AR

A passenger plane should NEVER show movies rated above PG UNLESS the movies are shown on individual screens and can be turned off/on by each passenger. This is totally outrageous and I am so very disappointed in the response by United Airlines.

Far East USA, SC

If what is described is actually the extent of the story, then United comes off looking very bad.

I will withhold judgement until both sides weigh in.
It costs lots of money to divert, land and then take off again.

I have a hunch that there is more to the story than we are getting.

Bakersfield, CA

This is a shame there are no family appropriate movies coming from Hollywood the standard has been lost since the 1960's. The attached rating of movies like G,PG,and R are gateways for Hollywood to include content at their will. The Theaters and Airlines show movies that are violent, sexual, steaming with profanity with no reguard for morality. Sincerely, Trenton

South Salt Lake, UT

Some other airlines have screen on the seat-backs and more choices to pick from. Too bad that United has not progressed to modern way like I-Pad type of watching movies.

Beaver Native
Garland, UT

Several commentators have said that the couple asked to speak to the captain, something that the story does not state. The article only states that the couple asked the flight attendant was asked if the captain had the authority to turn off the movie and that they asked the name of the captain. If it were true that they were causing a disturbance worthy of the FBI's attention, I think that charges would have been filed and the family would not have been put on another flight.

A review I read states that the movie was "rated PG-13 for violence including disturbing images, sexual content, language, drug references, and nudity" and that the soundtrack included "Got My Eyes on Ya Body". Even an edited version would clearly have been inappropriate for children and parents cannot always control straying eyes. United should have anticipated the potentiality of passenger concerns and made policy and/or designs that would have accommodated passengers who had concerns about the content. Such accommodations would hardly be expensive to implement and would increase customer satisfaction and profitability.


United Airlines needs to fire this captain and incompetent stewardesses. They are obviously not qualified to work with people who have some morals and want to raise their children properly.
I will not fly United again, they've lost my business.


Here's a suggestion:

People with children should consider flying USAir. They don't show movies on domestic flights.

Bountiful, UT

Kudos to this family for their courage to stand up for their very reasonable convictions!. Shame on United Airlines. I, for one, will never fly that airline in the future due to the way this family was treated. I want no part of putting my life in the hands of reactionary crew, (even and most importantly the pilot), who are clearly out of line and not motivated by good; bowing to the supposed needs of others to view evil. Is it any wonder society has deteriorated to the degree that mass murders and ongoing individual crimes are rampant? This action reinforces people who have violent natures (maybe the pilot himself?). In the air, of all places, we should promote peaceful, calm themes in entertainment, passengers and crew. Those who must view their own violence personally can do so on their private devices, though we should be as worried about that as we are about possible weapons coming on board. Why would we want to expose passengers to such themes, putting all at risk?

sandy, utah

The Captain is at fault and could have diffused the problem. Shame on him, he over reacted.

Roberts, ID

Because of BAD customer service and flight crew on a United flight in 1994, I made the decision to NEVER fly United again. We have options, or did before the recent mergers, and should let our $$$ vote who we patronize.

Laie, HI

I was at a children's pool on a cruise ship with several grandchildren when the overhead speaker played a song with extreme profanity. I reported it to the customer service desk in the most polite manner, reassuring them that I felt sure they would not want the great reputation they held for family friendly vacations jeopardized. They were unaware the song was even being broadcast. They thanked me and sent treats to our stateroom. I remain a loyal customer.

Salt Lake City, UT

I will not fly Jetblue due to the service dog being forced under a passenger seat and dying... And now United can join the list due to this. My question is, this is PG-13, were there an y children under 13 years old on the flight? Most likely yes, if parents of said children didn't authorize it to be played, it shouldn't have been played. What is the point of a rating system then??!

Kaysville, UT

It is amazing that the flight attendants and the flight crew, Captain, would have interpreted this request by the parents to be a security issue. It shows you how insidious that our morality has become. We have become so politically correct in anything that is dealing with immorality that people with morals are despised, ridiculed and even made a spectacle out of for trying to protect their children's morals. We have become a twisted nation and it will not become any easier for people to assert their righteousness as the great and spacious building's occupants will chide those that do.

Barstow, CA

If the flight crew had done what they were supposed to do instead of denying that they could do it, the whole hoopla could have been avoided. The screens can be folded up - no one objected to it. So why didn't they just accommodate the family? I have been on a plane with a real disturbance. I shudder to think how the captain would have handled that. I am not a litigious person, but I hope this family sues the pants off United.

Howard Beal
Provo, UT

Most people want the captain to fly the plane, not diffuse situations...I think this would be the job of the flight attendants...

United States, UT

We have movie rating systems for a reason. A responsible adult understands the developing mind of a child should not be bombarded with certain types of images or information. This is also not only a matter of these particular parent’s opinions, others on the plane agreed the material was inappropriate for children.

The screens were a drop down type meant to provide viewing for more than one row of people. The children could glance at any time and witness something terrible that could never be erased from their memory. Why would there be a time when parents would have to be concerned about that in a setting like an airplane?

Some have stated the parents could have covered the screen. One can only imagine the reaction of the airline staff if the parents had physically reacted. Attempting to resolve the matter verbally resulted in the plane being landed and the parents escorted off by police and questioned by the F.B.I.

United States, UT

Those responding negatively to this article and the parents may wish to consider: "Everyone involved: The FBI agent, the police officers, United employees, the passengers around us and (we were told) some of the crew, were incredulous, and explicit in their condemnation of (the captain's) actions."

If those directly involved in the matter were “incredulous” with how the matter was handled, what does that say about those here or elsewhere who are not? The level of selfishness and rudeness shown in some comments here and elsewhere are saddening examples of how some segments of our society need to be taught morality, standards, respect, empathy and compassion.

Saratoga Springs, UT

Find a lawyer and sue. Then United will listen, but not before then.


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