Comments about ‘Man injured after slipping under TRAX train’

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Published: Monday, Jan. 28 2013 8:16 p.m. MST

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Cincinnatus
Kearns, UT

This was an unfortunate accident and I hope the man is okay.

But, let's talk about UTA's poor response. UTA begins stopping trains at 3300 S, telling trains with 4 cars of passengers to get off and take busses to 1300 S. Several hundred people get off and in 25 minutes of waiting, 2 busses show up, stranding everyone else. Some people were then told to get back on the train going south and stop and Millcreek and take busses from there- which proceeded to take them to 21st south to get on the trains- the same place the accident occurred. One UTA employee with a radio at 3300 S was standing there, but not giving anyone any info.

When things finally got running again, Red Line trains are packed like sardines and at one point the train operator gets on the intercom and says, "Get out of the way of the door sensors, or I'll come and throw you off!"

I understand this was an extraordinary incident, but watching UTA react to it was like watching the Keystone Cops. Was ANYBODY at UTA in charge this morning?

WhyNotThink
North, UT

Cincinnatus,

I assume you are a regular on UTA. What you described is the UTA emergency response plan. This state of UTA order plays out every time an unplanned event occurs. I have witnessed it multiple times. No routing plan for emergency situations, no regular communication to the customer to help them adjust to the new schedule, no courtesy to the customer from the all-mighty equipment operators. If any other bossiness were to treat its customers the way UTA treats the general public they would go out of business.

That is why I no longer ride the UTA transport system.

Cincinnatus
Kearns, UT

WhyNotThink, I agree with you on UTA's "response" plan. There is none.

I travel quite a bit for business. I use transit in most major cities where I travel- Denver, Bay Area, Chicago, New York, etc. It's easy to use and fairly inexpensive.

For the most part, I like TRAX and Frontrunner. Buses are another issue entirely. But, for a major transit agency to have an "incident" and seem to have zero clue as to how to handle it is unacceptable. Stranding hundreds, even thousands of passengers is unacceptable. Being unable to communicate effectively with your staff or customers is unacceptable.

I honestly feel that the problem with UTA is in the administration and bureaucracy. If our tax dollars are going towards this agency, then the state should have more direct control, maybe UDOT being the chief operator.

That's great that you left the system. Myself and many others don't have such an easy choice. Besides, if everyone were able to leave the system and drive- the traffic would become unbearable. Transit, run well, is a benefit to an urban society.

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