Published: Monday, Dec. 17 2012 12:25 p.m. MST
Maybe I am missing something-but this sounds very reasonable to me.As long as
the customer cancels before the flight, there is no charge. If they don't
cancel, they are charged for the ticket. Makes sense to me.
Wow, anthor scam to make people pay for something they don't receive. I
can seee charging a small processing fee but assessing the entire ticket price
would be outrageous. If they want to do that, anytime they over-book a flight
the over-booked passengers deserve a FULL fare refund PLUS another flight for
free for the inconvenience. Comsumers need to stand up for themselves here or
they'll just be bullied into submission with all kinds of fees for little
or no services rendered.
I'm really getting tired of the bizarre and ridiculous and frivolous ways
airlines can tack stuff on to their pricing. There should be consumer protection
law requiring all airlines to sell a defined package of what an airline trip
should be, including a carryon, 1 checked bag, all the security fees and fuel
fees an all that other stuff we have not choice but to pay for. The worst thing
about this insidious practice is that other retailers and industries are
following suit, outbundling pricing so they can lie about the real cost.
Sounds like a couple of people have not flown on Southwest and ar criticizing
them based on the experiences with other airlines.Southwest is a
great operation. (And I don't particularly like to fly!)
Assuming I paid for a "non-refundable" ticket, don't I have the
right to occupy or not occupy the seat I paid for? If I order a steak at a
restaurant and don't eat it, should I have to pay a "fine" because
that steak MIGHT have been sold to another patron who would have eaten it?
@ MAYHEM-Mike- Most of Southwest's tickets ARE refundable, and
the do NOT charge change fees. (Unlike other airlines.)It does not
look like they are going to charge a no show fee for the non-refundable tickets,
only those where you can change them after not using them.Sounds
like a pretty reasonable, if not very generous way to run a flyer-friendly
airline. Not like most of the other choices.Again, Southwest is a
great operation, so don't criticize them for the practices of other
@ DN SUBSCRIBER 2 --Your point is well taken, especially is their
tickets are refundable.
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