Comments about ‘Debt collector associated with IHC hires Mike Leavitt to repair image after accusations’

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Published: Thursday, May 17 2012 11:27 a.m. MDT

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CHS 85
Sandy, UT

I can't believe that IHC would hire MORE AGGRESSIVE collectors. While I was sitting in the emergency room at their hospital in Murray with severe chest pains with an EKG machine hooked up to me and a nurse administering nitro glycerin to me, a collections person came in to speak to my wife and I about our insurance arrangements and to collect payment for my co-pay. Luckily he had a computer right there so he could enter my wife's credit card information for the co-pay, otherwise I felt like they would kick me to the curb. It was so out of place and so insensitive. It really made me feel like they didn't care at all about me, just my insurance and credit card.

casual observer
Salt Lake City, UT

Hiring a debt collector is added overhead and reduces profit. There must have been a need. If the debts remain uncollected, the rest of us are changed to make up the differences. Under current arrangements, "free medical care" means sending the bills to our grandchildren.

md
Cache, UT

This should prove to everyone that IHC shouldn't be allowed to continue calling themselves "non-profit". They are a monopoly. They own the hospitals and doctors, as well as the health plans that funnel all of the patients to their providers. The answer to this problem is very simple. Revoke IHC's status as non-profit and TAX them like everyone else. The fact that they have been allowed to do this for years is appalling. Tax IHC.

jrgl
CEDAR CITY, UT

Today at the IHC hospital in Cedar City in the ER they sent a student nurse from SUU (wearing her tan student uniform) to collect the copay and ask for payment for ER services. I watched as this student nurse made the rounds as bill collector. The registrar at the front was adamant that she collect the money from everyone and if they gave excuses to take none of it! It's scary to think of Accretive teamed up with IHC and shame on Mike Leavitt for damage control. IHC is getting far away from their non profit status. I have had difficult interactions with IHC financial personnel. In Cedar a financial worker snipped "Medicaid is our charity care" when I inquired about charity care. I also asked if Accretive had anything to do with the collection techniques I have witnessed in the ER and if they were aware of the patient dumping laws. It will be interesting to watch the Accretive and IHC team play out in ER's and IHC facilities. What is a student nurse doing as a bill collector? Yank the tax exempt status from IHC until they drop Accretive!

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