Mimicking the airlines, hotels get fee-happy


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  • I know it. I Live it. I Love it. Provo, UT
    Aug. 26, 2014 11:06 p.m.

    Brave Sir Robin,

    Apparently you and 4 other people didn't read my comment correctly. Subtractive model = removing cost when not using a service. That's what I argued in favor of. ;)

  • A Guy With A Brain Enid, OK
    Aug. 25, 2014 4:19 p.m.

    Article quote: "At the Liberty Hotel in Boston a cold can of Coke from the minibar costs $5. That's just the base price. The fine print on the menu reveals an 18-percent "administrative fee" to restock the bar."

    $5 for a can of soda? Price gouging. Illegal.

    Article quote: "Even moving an item in the minibar can generate a fee. The Aria Resort and Casino in Las Vegas, like many other hotels, bills items to guests' rooms if sensors in the minibar note they have been removed for more than 60 seconds — enough time, hotels say, to read the nutritional information and make a decision."

    That is down right criminal. Nothing more than legalized theft if you do NOT eat/drink/consume the item. Does a store charge you for simply picking up a package of cookies? No, and they can't, either.

    Article quote: "The Aria goes one step further. It also charges a $25 a day "personal use fee" if a guest puts their own soda or bottled water in the minibar."

    Again, price gouging and therfore criminal.

    If they didn't reverse the charges, especially on the UN-used food, I'd sue.

  • Say No to BO Mapleton, UT
    Aug. 25, 2014 9:22 a.m.

    Vote with your feet. Get on the website and complain. If you make the reservation through a third party, warn others in your evaluation.
    The worst thing you can do is pay the fees and remain silent about it.

  • BYUalum South Jordan, UT
    Aug. 25, 2014 9:01 a.m.

    Thanks for exposing these charges. I think if people keep this widely known and avoid hotels where these excessive charges are made, maybe these chains will feel the crunch and re-evaluate. Just maybe! Businesses don't like bad publicity! I don't like to be duped!

    I always book ahead with Expedia or something that allows a substantial discount. If a couple of chains would start advertising that they do not have these add-on charges, it would also alert the public on a broader scale.

    I learned recently that when I booked our air flights online on Delta with my Delta AE, we were each allowed to check one bag aboard at no extra charge. That is worth knowing!

  • Mountanman Hayden, ID
    Aug. 25, 2014 8:46 a.m.

    Sounds like Obamacare!

  • george of the jungle goshen, UT
    Aug. 25, 2014 8:41 a.m.

    The resort fee is a shocker when you check out, That should be disclosed up fount. Don't open the fridge or pick up a candy bar every thing is digitally transmitted to your bill even if ya didn't take it, ya only picked it up and read the price on it. The charges add up fast if every one in the room does it. It a big WOW.

  • Timburriaquito West Valley, UT
    Aug. 25, 2014 8:21 a.m.

    Charge 'em for the lice, extra for the mice
    Two percent for looking in the mirror twice
    Here a little slice, there a little cut
    Three percent for sleeping with the window shut
    When it comes to fixing prices
    There are a lot of tricks I knows
    How it all increases, all them bits and pieces
    Jesus! It's amazing how it grows!

  • Brave Sir Robin San Diego, CA
    Aug. 25, 2014 8:20 a.m.

    I know it. I Live it. I Love it.

    "A fee model isn't necessarily bad."

    No, but it depends on what you define as a fee. For me a fee is when you pay extra for an extra service that you choose to use. The operative word there is choose. Want to charge me a fee to watch my bags for a few extra hours? No problem - it was my choice. If I choose to keep my bags with me, I don't have to pay the fee.

    The problem is, many of these "fees" aren't optional. For example, the "resort fee" we all pay in Vegas, which supposedly covers the use of the pool/gym. If you don't use the pool/gym, you still pay the fee. In this case, it's no longer a fee - it's part of the cost of the room since you pay it regardless. That's the part of this fee-based model that I have a problem with.

  • I know it. I Live it. I Love it. Provo, UT
    Aug. 25, 2014 7:56 a.m.

    Frontier Airlines has a fee for everything, but they are cheaper too. They don't include everything in your cost in order to do it. A fee model isn't necessarily bad. The problem is when your model is additive rather than subtractive to the cost burden of the customer. Unfortunately, few major airlines and few major hotel corporations will operate with that in mind. Nothing beats a Marriott for the price. But you're still nickled and dimed a bit.

    For me, it's as simple as this...

    We need JetBlue to go more places, have more hubs, and go international
    We need a JetBlue of the hotel industry