Comments about ‘Letters: BVL in good standing’

Re: ". . . BVL continues to work hard to improve its service."

Not nearly hard enough, obviously.

But now, at least a light has been shone on the problem. Now that people know this company disingenuously styles itself a "van line," though it owns not a single van, and that it defends a customer service model that makes excuses, rather than making it right, here's hoping they don't get another chance to exercise that model.