Deseret News | Do dress, courtesy matter in customer service?

Reader comments
Greg Kratz: Do dress, courtesy matter in customer service?

Chris in Texas | 9:30 p.m. June 16, 2009

As ZZ Top once put it, "Every girl's crazy 'bout a sharp-dressed man." Or to put in another way, "Clothes make the man."

We have become way too casual in our dress, appearance, and grooming. Trends and fads come and go. I can't wait until conservative dress/grooming comes back. Nothing worse than the t-shirt wearing, messy-haired, tatooed salesperson trying to sell me something. They seem so unauthentic, unprofessional, and uncaring. I just can't take them seriously. They show no respect for themselves, me, or the product/service they sell.

Emily @ J Fleet Designs | 7:11 a.m. June 17, 2009

Phone Customer Service Reps should smile when talking. I was changing a flight with Delta yesterday and the agent was grumpy and gruff. I was in a pleasant chatty modd and she clearly was not smiling. It left me feeling very cold. Smile when on the phone - it goes a long way.

Anonymous | 2:29 p.m. June 17, 2009

While I agree dressing nicely is important, I think we should also recognize that not everyone can afford to buy $200 suits (or even $100 suits), so they can look sharp every day. We are a small business and as an added incentive we tell our people they can dress business casual - they can spend less on clothes, since we pay them a little less than they could wear elsewhere and on Friday's Jeans.

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