Comments about ‘Panel critical of iProvo's operations’

Ms. Richards, you need to get agressive as you seek a solution to this iProvo problem. I see that you are afraid to identify individuals. It is time for some fresh perspective here. The city administration and iProvo management have had ample time and opportunity to fix this. Thier narrow thinking and lack of innovation has brought them exactly where they are. Nowhere! The worst part is that still believe they have all the answers. They don't want feedback, independant proposals, or fresh thinking to interfere with their great game plan. If you don't fix the "individuals" problem, you won't fix this.

How ironic. Here we have a new committee with fresh, yet previously oft-repeated, negative comments regarding iProvo and our Council Members are doing the same thing they have done for the past several years - nothing! The people running the show are the problem Cindy Richards. How many times are we going to say and do the same things before we realize, as was mentioned by Ron Eliason, the problem is in the management. Fix the problem Council or my children and myself will be paying for this problem for a long time to come.

I was at meeting yesterday. While I believe all involved sincerely want to spare Provo tax payers from more taxes I also believe most involved came in with an agenda to sell the system. This is the last thing Provo should do. It's a diamond in the rough. They need to bring on new services like collocation, BYU USVC classes, and other items mentioned by the consultants.They also need real management with experience in Marketing IT. Kevin Garlick is a Provo Power guy. He is great in that energy role. There just needs to be somebody else with VISION for iProvo. If you look at the system as ONLY a triple play system.. you are losing out on what that system can offer residents. What ever happend to tele-medicine? I agree with Provo Voter.. Cindy.. you are our hope on the committee.. voice your concerns .. don't let this be a "red" chip committee or a "blue" chip committee.. NOBODY should care about political affiliation...but still trying to understand what Stan or Steve white brings to table. I understand Curt's participation .. CPA.. bulldog.. this is good when dealing with financial overview.. Will there be a marketing mtg?

I don't think Provo voters are going to be content with the current course of all talk and no action. In December, city officials said they were adding new providers. Almost 6 months later, they're still talking and there's no new providers. Why the inaction? Adding new providers is something you knew needed to be done before the expensive consultants reports. Now the reports are out and you're still dragging your feet?

One of the bright spots (which wasn't reported) is that business subscribers, the most profitable accounts, have been increasing steadily and the ARPU for those accounts has jumped over 8% since December. Provo, get XMission on the network so you can keep that trend going.

While iProvo has superior speed, service and reliability are questionable and the services are just too expensive. Why pay more for a service when you can get great speeds through Qwest and Comcast at lower prices and better service?

Actually you get worse speed at a higher price with qwest and comcast. The only thing they do better is service an you pay for it with higher monthly costs.

The fact is the fiber optics have been laid down, So in a sense iprovo will never go away.

So the only question is who is going to manage it?

Anonymous, you are wrong. Go to comcast website and price out their offerings. I did two days ago and compared to mStar on iprovo. Mstar offers better pricing and faster speed. Better service is very debatable. My wife hates qwest. will never use them again. Comcast... is somewhat okay. It shouldn't take much to beat those two.. but iProvo needs new management with vision who can bring new features in that fiber can handle that comcast or qwest networks can't. That is the advantage of fiber... and it needs to be said loud and clear.