Reader comments: Questar, customers settle billing dispute
8 comments | Read story
Satisfied? | 9:44 a.m. Oct. 10, 2008
Of course the company is satisfied. They're getting paid for their mistakes when they should just be eating it this time and improving their process to avoid this problem again in the future.
Hero of Canton | 10:26 a.m. Oct. 10, 2008
How is this fair to me? I didn't use gas that I didn't pay for so why should I be penalized? The people that were underbilled should be the sole customers effected by this, this has nothing to do with the rest of us.
Sounds an awful lot like the current economic crisis...those of us that live responsibly get penalized for the moron's buying houses when they should't qualify and the greedy bankers giving them loans when they know they shouldn't.
Sounds an awful lot like the current economic crisis...those of us that live responsibly get penalized for the moron's buying houses when they should't qualify and the greedy bankers giving them loans when they know they shouldn't.
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Me | 10:40 a.m. Oct. 10, 2008
If a business makes a mistake, it is their fault, therefore their problem. How are the customers supposed to know if they're being billed correctly or not?
Questar should've eaten this one.
Questar should've eaten this one.
to: ":satisfied?" | 10:58 a.m. Oct. 10, 2008
Satisfied??? The problem with your logic is the customers will be paying the bill, not the company... the article says the cost not paid by the consumers who were underbilled is being split by ALL customers! What's fair about that?
GMC | 11:37 a.m. Oct. 10, 2008
If I buy gasoline with my credit card at a gas station and then a month later they discover that the pump I used was calibrated incorrectly and so now I'll have my credit card billed for the difference? I don't think so. So, in order to make it more palitable, they then tell me that instead of my having to pay all of the difference by myself, other gas customers who used the surrounding correctly callibrated gas pumps on that same day should have to help me pay the difference? Once again, I don't think so.
WHAT?!?!?! | 1:51 p.m. Oct. 10, 2008
Why do I have to pay for part of the underbilling? How is that fair to me? I didn't use the gas!
Fair Resolution?! | 1:58 p.m. Oct. 10, 2008
"Shepherd said the company was satisfied with the outcome, and the agreement offers a FAIR RESOLUTION FOR CUSTOMERS." Fair?! To whom? Yes, it's only 35 cents per customer to resolve the nearly $300,000 shortfall not resolved by the settlement, but it's a matter of principle. Why should I have to pay for what I didn't use?!
I urge people to write letters to Questar voicing your disagreement with the treatment of their unbilled revenue. This is ridiculous!
I urge people to write letters to Questar voicing your disagreement with the treatment of their unbilled revenue. This is ridiculous!
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I try to use as little energy as possible, no matter what price it is. But I can understand how someone would decide to turn up the thermostat if it didn't seem to make any difference in their bill.
It was a mistake and should be corrected, but customers shouldn't expect others to pay for the stuff they used. Give them extra time to pay it, but make them pay not us.