Reader comments
Severed cable blamed in latest TRAX outage

It's inexcusable that Trax officials don't use the electronic boards to announce delays.
A few months ago I took trax to a concert I was performing in. Not until they shut the doors and took off did they tell us we would have to get off and take a bus part of the way (which was backed up).

After delays, I got off, took the next train back to Sandy, and drove downtown. Made the concert by 5 minutes.

The electronic board was silent about the delays.

Have you suggested this to UTA?

And before some body mouths off with "they won't listen" I will call your defeatist attitude a straw man right off the bat. If you don't ask, you have no reason to complain.

A little business 101 (for the govt. subsidized minded):

When you PURCHASE - that is use your own money (not tax payer's cash) - a ticket to ride on the train or bus, it is like a small contract. The rider pays the money for a service that UTA has claimed it will provide, let's say a ride downtown on a scheduled train with an estimated arrival time.

When one party in the contract, let's say UTA in this case, does not live up to their end of the deal (implied or explicit) then they have broken the agreement and are in "violation" of the contract.

So this is the case that Tom provided... why on Earth would you then think it is HIS FAULT that UTA did not use their available means to either warn the riders (on boards they already have in place) or advise him at the time he boarded about train delayed or down? It is their responsibility to advise, not his to ask. By selling the ticket UTA implied service was there but then did not perform.

"if you don't ask you have no reason to complain"?
Is simply wrong. Vote with your feet! Drive!

All "Dear Tom N" was saying that if someone WERE to simply come out and say the suggestion would not work, that person -- not Tom -- would be wrong. It doesn't hurt to ASK UTA about sign coverage/updates, and no one was blaming Tom for UTA's OWN delays.

Maybe next time you should READ what someone is saying.