Desperate measures for a failing venture. Not to mention I thought this was a "wholesale" network where the responsibility of customer service would lay squarely on the shoulders of the retail service providers iProvo. I've been a subscriber and left for the reasons they are now trying so desperately to remedy. The city has no expertise running a telecommunications business and that has been very evident in the service I received and the amazing inaccuracy of their own projections. First it's 10,000 subscribers to stop wasting our tax dollars to subsidize the shortfall and now it's up to 18,000 or more than half of Provo. That will never happen! I hope more people follow my lead and drop iProvo. Send the message loud and clear to the Mr. iProvo (Mayor Billings) that this was a bad idea and to get out while iProvo might have a reasonable liquidation value.