The 'Naughty List' of businesses

Published: Thursday, Dec. 8 2011 3:23 p.m. MST

#10 - Travel Agencies Next » 1 of 10 « Prev
Example complaint on the site:
"This online travel site advertised low rates for hotels in cities around the U.S. On Jan. 31, 2011 I paid for a 6 night stay at the Westin Moana Surfrider, Waikiki, Hawaii. As my stay began on May 12, 2011, I called the number they gave me 4 days prior to departure, to confirm my reservation. The operator said I was "all set" on the phone, but when I arrived in Hawaii, they had cancelled my reservation. I had to pay for the hotel room twice. They have NOT refunded my money from the first time I paid. The will NOT even respond to my emails. The people at Westin, who do business with this group, say they can do nothing."
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Farmington, UT

Interesting that your drawing is of an airline when they aren't on the list.

Mesa, AZ

Non-news. All this article lists is one consumer complaint for each group. Hardly news, much less naughty. How do you guys dream this stuff up?

Salt Lake City, UT

"I mailed a payment to the wrong place"

So because you made a mistake, it's their fault?
Something that is truly wrong in our society.


My nominees for naughty would be Internet and cell phone service providers.

The latest OECD data suggests consumers in Canada, Spain and the United States pay the most for calls and text messages of all 30 ranked OECD nations. Unlike Europe, callers in Canada and the US pay to receive messages -- but even factored in North American customers are paying considerably more than dozens of other countries. On average, the OECD found that Americans pay $635.85 on cell phone service, compared to $131.44 per year in the Netherlands or $137.94 per year in Sweden.

Text messaging (SMS) prices have jumped 200% in just two years despite the service costing virtually nothing to provide (160 byte data is already transferred via tower control channels). Verizon went so far as to deny SMS prices had risen at all -- and that if consumers looked at the data the way Verizon would like, SMS prices have actually decreased. How? By jacking up SMS prices, carriers got consumers to flock to bundle SMS packages ranging from $5-$15 per month.

sandy, utah

re: Jonphone

The person admitted their mistake and isn't upset that they were contacted. They were upset by the abusive/rude treatment by the representative. She/he didn't send it to the wrong address on purpose, and no one should be treated rudely, especially by a customer service rep.

Altamont, UT

So, this is basically an advertisement for Angies List...Doesn't tell you the business name, you can go to Angies List to find out, but you have to pay a fee to join...
I don't think this belongs in the "News" section, maybe the classifieds.

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