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The best places to buy appliances, according to consumers

Published: Monday, June 3 2013 3:42 p.m. MDT

Consumers continue to show increasing confidence in online shopping, with 83 percent of consumers making at least one Internet purchase weekly. As more and more consumers turn to the Internet for their shopping needs, there is one area that many still prefer to deal with in person: repairs. Because of this, Consumer Reports recently rated the best places to receive support if a home appliance needs repair. The ratings are based on the reviews by 23,000 Consumer Reports readers, and reflect appliances serviced since January 2011. Each company included in the review received a score of up to 100 by the consumer. The consumer scores were then averaged, determining the overall quality score. By this rubric, a score of 100 would indicate that all respondents were completely satisfied with the service of the company. A score of 50 would indicate half were satisfied with the service, and half felt there was room for improvement.
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Absolutely Right
Ogden, UT

I find it interesting that most of them scored what would be a failing grade in any high school.

The real lesson here is to be educated. Talk to neighbors who have had services performed on the particular type of appliance you need to have repaired. Or learn a little bit and do it yourself.

Lightening Lad
Austin , TX

If only Apple had a household appliance division. Year after year the company's products are rated #1 in each product area they enter, with simple, intuitive, no compromising quality products. All those things we don't see in large appliances. Wake-up appliance makers, Americans will pay for quality and great customer service, they aren't as cheap as many seem to think.

agit8r
Layton, UT

Yeah, Lightening, but, who wants to buy a new washer, dryer and refrigerator every 18 months for the upgrades?

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