Worst to best airlines for traveling in 2013

Published: Tuesday, April 9 2013 9:37 a.m. MDT

Elaine Thompson, United US Airways

Customer satisfaction with airlines decreased this past year, according to the annual Airline Quality Rating.

The report, which is analyzed by professors from Purdue and Wichita State Universities, rates airlines in four categories: On-time, denied boardings, mishandled baggage and customer complaints. The higher the number in each of these categories, except for on-time, the lower the score.

This is the 23rd year of the report, which uses the data taken from the Department of Transportation's Air Travel Consumer Report.

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Lightening Lad
Austin , TX

Who came up with the headline? Best Airlines WHEN TRAVELING, what does that mean? Could it be as opposed to Airlines, when having lunch, best airlines, when sitting on the tarmack? I think folks would have understood perfectly to just leave the headline at Best Airlines for 2013, and assume people are there for the purpose of getting from one place to another.

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