Department of Workforce Services announces customer service job event

Published: Wednesday, April 23 2014 6:50 p.m. MDT

Job seekers interested in customer service can connect with potential employers at the first-ever Utah job fair specifically targeting that growing industry.

Paul Sancya, AP

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PLEASANT VIEW, Weber County — Job seekers interested in customer service can connect with potential employers at Utah's first job fair specifically targeting that growing industry.

According to the Utah Department of Workforce Services, customer service positions are in high demand for both job seekers and employers in Utah.

DWS will host a customer service career fair from 4 p.m. to 6:30 p.m. Monday at Weber High School, 430 Weber High Drive. Attendees will have the chance to meet employers and learn about a variety of jobs from entry-level positions to management.

Participants should have resumes available and dress professionally, DWS spokesman Nic Dunn said.

While the job fair is the first of its kind in Utah for the customer service industry, the agency often conducts on-site recruitment events for specific jobs, Dunn said.

“In a state with diverse job sectors, like Utah, each industry plays an important role supporting the broader economy,” said Mark Knold, DWS senior economist. “One trend we’re seeing right now is the significant growth and demand in the customer service field.”

In Utah, the industry is estimated to have nearly 10,000 openings each year, Knold said. Those jobs make up about 14 percent of the economy and can be found in a variety of employment sectors all over the state, he added.

“Customer service covers a broad range of occupations but often includes cashiers, retail clerks, sales representatives, telemarketing and call center representatives, loan servicing, and other activities that may be either face-to-face customer service or telephone (and) Internet-based interaction,” Knold explained. “While these entry-level jobs are often low-wage, they offer a gateway to future career opportunities.”

Because employers typically prefer to hire workers with job experience, customer service positions offer valuable opportunities for those new to the labor force, such as recent high school graduates, he said.

These jobs are common and plentiful across the United States, as sales transactions constitute a huge part of the everyday commerce in America, Knold said.

“The skill set necessary for success is not particularly deep and easily obtainable,” he said. “People who desire flexible working hours or a means to gain work experience find these positions valuable for their current situation and for laying a foundation for future employment.”

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