John Berlin lost his son Jesse in 2012. And just recently, he wanted to see a Look Back video of his son’s life through Facebook. But he couldn’t get it, as it’s a profile-based feature by the social media company, BBC News reported. But after contacting Facebook and gaining support, Berlin received his video.

"This experience reinforced to us that there's more Facebook can do to help people celebrate and commemorate the lives of people they have lost," a Facebook spokesperson told the BBC.

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