In her article “How to Disarm a Nasty Co-Worker: Use a Smile” that appeared in Wednesday’s Wall Street Journal, Rachel Feintzeig indicated a growing number of employers are associating consistent productivity with workplace civility.
“Companies may be reluctant to admit their offices are anything less than pleasant, but incivility — think belittling barbs or gruff responses — can lead to lost productivity, creativity and talent,” Feintzeig reported. “As employees who are forced to do more work with fewer resources become more stressed, the rudeness is ramping up. So firms are urging staffers to play nice.
“Some organizations are setting rules to foster friendliness. At Louisiana's Ochsner Health System, employees are required to follow the ‘10/5 rule,’ making eye contact with anyone within 10 feet and greeting anyone within five feet. There is also a ‘no venting’ rule; a nurse upset about a missing chart has to retreat to a ‘safe zone’ — such as a private nursing-manager's office — to express frustration.”
Two of the companies Feintzeig spotlighted for their emphasis on employee morale are Dish Network (summertime concerts, softened attendance policy) and Southwest Airlines (an entire department dedicated to sending employees supportive notes).
On the website Borneo Post Online, career guidance consultant Priscilla Hiu wrote an article Thursday that said, “Relationships have a great impact on our job and our growth in the company. Positive relationships contribute greatly to our progress and our ability to achieve recognition for our accomplishments.”
Hiu offered six focus areas for cultivating positive workplace relationships: speak and act positively; collaboration; sharing; be supportive; appreciation; and openness.
- 25 states with the lowest levels of personal...
- Dave Ramsey says: Don't touch that 529 plan
- Consumer index climbs to record level in Utah
- BYU grad strikes gold teaching via online...
- Balancing act: First 'real' job teaches...
- 9 startup companies perfect for your family
- Does getting married really increase wealth...
- From benches to bedrooms: How some...
- Fast food workers vow civil disobedience 18
- Dave Ramsey says: Don't leave an estate... 13
- BYU grad strikes gold teaching via... 12
- Dave Ramsey says: Don't touch that 529... 7
- Remodeling? Experts say some projects... 6
- Study: 35 percent in US facing debt... 5
- Consumer index climbs to record level... 4
- Sneaky tricks restaurants use to make... 3