Southwest Airlines' new fee policy will charge no-show costs for customers who don't cancel tickets before a flight. With the slogan "Bags Fly Free," Southwest's reputation of no-nonsense fees may be changing for customers, according to an article by Bloomberg.
Chief Executive Officer Gary Kelly didn't dismiss the idea of other added-on fees in the future, although he did say it was unlikely for them to happen in 2013.
“We don’t have a first-bag fee idea for 2013 or a change fee,” Kelly said to Bloomberg.
Currently, Southwest still continues to fly two bags for free, with unspecified increased prices on a third bag.
The new revenue expected from these fees — an expected $100 million annually — will double the company's earnings.
“This (fee) is pretty industry standard,” Kelly said. “Customers understand we could all benefit from the opportunity to resell a seat. Once the airplane takes off and it’s empty, we can’t ever resell it.”
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