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Utah Commerce department upgrades online services

Published: Thursday, May 3 2012 3:55 p.m. MDT

SALT LAKE CITY — The Utah Department of Commerce announced Thursday that it has upgraded online services across several divisions in an effort to provide better customer service for consumers and businesses.

The department and its divisions receive more than 2.6 million annual online visits to their various websites, with 60 percent of all businesses registering online — approximately 2,600 new registrations a month, according to a news release.

"We think that this new service will bring businesses even closer to consumers that use them everyday," said Francine Giani, executive director of the Utah Department of Commerce.

She said the enhanced system will help consumers find pertinent information on plumbers, contractors, doctors and thousands of other licensed businesses regulated by the state.

"Our online services over the years has just increased (dramatically)," she said. "We (track) over 300,000 licenses … this information is (available) close to home for people who need it." 

Divisions enhancing their Web-based services include the Utah Division of Occupational and Professional Licensing (www.dopl.utah.gov) — which lists thousands of disciplinary actions against licensees and non‐licensees dating back to 2007; the Utah Division of Consumer Protection (www.consumerprotection.utah.gov), which upgraded its searchable charity database that allows consumers find out if charities are registered and how much of any donation goes to the charity’s end user.

For the Utah Division of Corporations and Commercial Code (www.corporations.utah.gov), the online Business Registration Program has added numerous updated and enhanced services. Lastly, the Utah Division of Real Estate (www.realestate.utah.gov) launched a new online customer chat service to help local consumers with questions regarding the agency’s services. The new live online help service will be available Monday through Friday from 8 a.m. to 5 p.m.

“The Department of Commerce is one of the state’s workhorse websites, making sure consumers and businesses find the information they need,” said Gov. Gary Herbert, "These upgrades represent the best win‐win for our state, saving the public’s valuable time and Utah money by putting more records and services online.”

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