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Retailers get creative with Pinterest

By Mae Anderson

Associated Press

Published: Friday, April 25 2014 8:51 a.m. MDT

This undated image provided by Nordstrom shows a handbag made popular on Pinterest that is available at Nordstrom stores. Pinterest, a social media site that allows users to create collections of photos, articles, recipes, videos and other images that are called “pins,” is being used by big chains to draw business to their own sites.

Nordstrom, Associated Press

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NEW YORK — Target, Nordstrom and other big chains are pinning their hopes of attracting shoppers on social media.

Retailers increasingly are using Pinterest, a social media site that allows users to create collections of photos, articles, recipes, videos and other images that are called "pins," to draw business to their own sites.

Shoes, handbags and other popular items on Pinterest are being prominently displayed in Nordstrom stores with special tags. Target, the nation's No. 2 discounter, is creating exclusive party-planning collections with top Pinterest users, or "pinners." And Caribou created a coffee blend that was inspired by the coffee chain's Pinterest fans.

The interest in Pinterest comes as retailers increasingly realize the power of social media sites to steer business their way. They've found while smartphone-toting Americans are spending time opining and posting photos online, they also can be encouraged to spend money.

A report on Tuesday from software company Adobe found that year over year, revenue per visit, or revenue from sending users to retail sites through ads, social media pages or brand posts, is 65 cents at Pinterest, 62 cents at Twitter and $1.24 at Facebook.

Founded in 2009, Pinterest is a relative newbie in social media, but its unique interface sets it apart as a marketing tool for retailers. Users can bookmark images they find on the web under topics they create. When users pin an image, Pinterest displays any picture that is associated with it. The effect is similar to a bulletin board: Pins are organized under topics called "boards." Users can follow other people's boards.

The site has become popular among vacationers, designers, hobbyists and do-it-yourselfers. For them, surfing the site can be like falling down a rabbit hole: A search for "red shoes," for instance, could turn up thousands of pins. The site also can be slightly addictive to regular users: Log on for minutes and some users wind up spending hours trawling through boards.

As a result Pinterest is the fourth-largest social media site, with 58.2 million unique users in March 2014, according to research firm comScore. It's behind only Facebook with 198.8 million users, Twitter with 114.3 million users and LinkedIn with 71.7 million users, according to comScore.

But Pinterest might be more valuable to retailers than some of its rivals. Data shows that Pinterest users shop more when they follow links to retailers' web sites. When "pinners" buy, the average order value is $199.16, compared with $92.27 for Facebook and $58.02 for Twitter, according to data analytics company RichRelevance.

Sarah Page, 22, says she has shopped on store sites as a result of finding them on Pinterest, including lulu.com and weddingdressbee.com, where she recently bought a dress. "It definitely generates more shopping," says the business analyst from Arlington, Va. "You don't go to different stores' web sites every day, but you check your Pinterest home page every day."

Regine Labossiere, 32, also shops via Pinterest links. After she started using Pinterest two years ago to plan her wedding, the publicist in Brooklyn, N.Y., got hooked on the site's "shoppable" feel. She most recently bought an $18.99 watering can on Casa.com, after searching for the item on Pinterest. "It has that shopping vibe," she says.

Retailers have noticed shoppers' affinity for Pinterest. Caribou Coffee, which has about 3,500 Pinterest followers, last year asked fans to share what inspires them with the hashtag #caribouinspires. Then, it created a blend of coffee based on the submissions called "Real Inspiration." Home-improvement chain Lowe's, which has 3.5 million followers, users Pinterest to post project ideas using products from Lowe's on a Pinterest board called "The Finishing Touch."

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